Description

Job Title: Inside Sales Representative Division: Precision Pulley and Idler (PPI)

FLSA: Non-Exempt Grade: 2

Job Status: Full Time Travel Required: 5%

Revision Date: April 19, 2021 Reports To: Inside Sales Manager

PURPOSE OF POSITION

Serves as the main point of contact with customers within their territory, for purposes of handling product quotations, order processing, and other customer service-related issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

More specifically, the person will:

• Be the main point of contact for all customers within the assigned territory for purposes of providing quotes, receiving and processing orders and other customer service-related items.

• Answer all calls in a timely manner to ensure the customer receives prompt attention.

• Create, process and deliver quotations for PPI products.

• Efficiently and accurately enter all necessary order information into the system.

• Process and enter change orders in a timely manner.

• Effectively communicate expedited delivery requests to all appropriate PPI departments.

• Learn and possess strong product and system knowledge.

• Maintain good communications with customers within the assigned territory.

• Process service adjustment requests.

• Communicate regularly with all Territory, Area and Regional Sales managers within assigned territory.

• Communicate positively with supervisors, co-workers, and other internal and external customers

• Provide backup to other Inside Sales Representatives as needed and able.

• Perform extra assignments in other areas and related task assignments in the work area.

• Continually participate in additional training related to the job.

• Regular, consistent attendance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly energetic, great attention to detail, and highly organized

• Superior verbal and written communication skills; excellent interpersonal skills

• Self-motivated with excellent organizational and time management skills to include the ability to multi-task and effectively manage multiple accounts.

• Exceptional customer service skills.

• Motivated by creating relationships with others.

• Have basic ability to read and understand blueprints and/or order specifications.

• Demonstrate mechanical aptitude and ability to solve problems using training, experience and reasoning skills

• Strong typing capabilities and PC proficiency

EDUCATION – EXPERIENCE – COMPUTER SKILLS

• High school diploma or a general education degree (GED); or

• one to three months related experience and/or training; or

• equivalent combination of education and experience.

TRAINING – CERTIFICATIONS – LICENSES

COMPETENCIES

To perform this position successfully, individual should demonstrate the following work competencies:

• Safety and Security - Observes safety and security procedures; Uses equipment properly.

• Problem Solving - Identifies and resolves issues in a timely manner.

• Communication Skills – Speaks clearly, listens and receives clarification, respond to questions.

• Dependability - Follows instructions, responds to management direction, and takes responsibility.

• Quality Assurance - Demonstrates accuracy and thoroughness.

• Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.

• Organizational Support - Follows policies and procedures.

• Judgment - Exhibits sound and accurate judgment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee:

• the employee is occasionally required to stand, walk, and lift and/or move up to 10 pounds.

• The employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and repetitively use hands for simple/light grasping, and repetitively use hands for fine dexterity.

• Specific vision abilities required by this job include close vision.

• Specific hearing abilities required by this job include the ability to hear customers and the ability to hear instructions from others.

ENVIRONMENTAL ADAPTABILITY

The noise level in the work environment is MODERATE.

Steel toe shoes, safety glasses, and hearing protection when in production areas.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Precision, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Precision, Inc.