Job Family: Customer Services

Req ID: 436544

Service Operations Team Leader – Mid Level – Western US-Remote

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?  

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Siemens Smart Infrastructure is seeking an Operations Supervisor to manage our Electrical Services team, focused on the Electrical Services business across the US. This position will directly manage our Electrical Service Specialists and Engineers in the execution of our electrical services business working with low & medium power distribution systems including switchgear, motor controls, circuit breakers, panel boards, transformers, surge protection devices, vibration analysis and metering, battery maintenance and testing, power monitoring, power quality, and protective relay maintenance. This person is responsible for supporting projects from cost review, pre-booking to final customer acceptance. S/he will supervise, direct and motivate the project team during planning, estimating, design, installation, start-up, commissioning, turnover and warranty of assigned projects while ensuring customer satisfaction during and at final project completion.

Projects typically consist of:

• Low- and Medium-Voltage Acceptance Testing

• Preventive Maintenance

• Repairs and Upgrades

• Power System Studies

• Large Turnkey Projects

As a Service Operations Team Leader, you will:

• Responsible for planning, including resource hiring, development and allocation, financial forecasting,monitoring and issue resolution planning.

• Responsible for all service and project activities including monthly financial and labor forecasting,monthly cost-to-complete reviews, and invoicing and collections for assigned projects, service agreements and T&M work.

• Manage revenue and gross margin to achieve monthly and annual business plans. Monitor project direct and supervise the development of field personnel to ensure customer commitments are met within the estimated dollars.

• Determine resource needs (e.g. staffing, tool rentals, subcontractors) and provide any corresponding documentation.

• Provide technical and operational support for the sales teams including proper pricing and scope of work definition for service agreement and service project opportunities.

• Communicate regularly with customers through all phases of the service work we perform for them.

• Build and maintain an effective operations organization committed to customer and employee satisfaction and profitable growth.

• Assist branch with training and development of operations personnel including training on use of financial reports.

• Ensure the proper implementation of all company policies, procedures and productivity tools where applicable.

• Maintain current knowledge of regulatory laws, changes and requirements and ensure compliance.

• Advise and implement industry/field best practices to improve products, applications and services.

• Represent Siemens in industry associations, professional organizations and affiliations and develops relationships with customer, contractors and community leaders

You will make an impact with these qualifications

Basic Qualifications:

• Bachelor’s Degree in Engineering, Business Administration, or other Technology Management or equivalent combination of education and experience

• Required experience: Five years of experience in the installation, maintenance, engineering, of low and medium-voltage power distribution systems in data centners as noted in the position overview including at least three years of supervisory, project management, or operations management experience

• Required travel: 70% cyclical possible

• Other requirements:

• Demonstrated strong understanding of financial reports and ability to implement cost controls.

• Demonstrated excellent listening, oral and written communication skills in English.

• Demonstrated excellent organizational skills: must be able to handle multiple tasks and duties effectively.

• Demonstrated proficiency in Microsoft Office: Word, Excel, Outlook and Project.

• Must possess a valid driver’s license in good standing and be at least 18 years old to participate in the required Siemens vehicle plan.

• Must be able to work in the U.S. without a need for current or future sponsorship.

Preferred Qualifications:

• PMI Project Management Professional certification preferred.

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

• The pay range for this position is and the annual incentive target is <%>. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Ready to create your own journey?  Join us today and help create a better #TomorrowWithUs!

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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