Title: HOUSEKEEPING LEAD Location: United States-Maryland-Patuxent River Other Locations: United States-Maryland-Patuxent River Job Number: 2400041J Why the Navy Exchange Service Command? While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. You can expect an unforgettable, dynamic, and competitive work environment. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family – and that’s why the benefits we offer, you won’t find anywhere else: We offer a competitive federal salary beginning at the Non-Appropriated Fund NF-01 level depending on experience Did we mention, your Benefits begin on DAY ONE ? Federal Healthcare benefits Dental, Vision, 401(k) & Pension Plan Accrual of paid time off at DAY ONE Tuition reimbursement program Continuity Programs for Military Spouses Public Student Loan Forgiveness eligible* after qualifying years of service Tax Free shopping, worldwide, at any Navy Exchange location Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow – there’s only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life. Mission: YOU . https://www.youtube.com/watch?v=9h1WLIY3hT8 – Heroes Welcome Job Summary Serves as a working leader at a Navy Gateway Inn and Suites and/or Navy Lodge property, responsible for leading and inspecting work of team members in performing housekeeping duties, ensuring program standards are met. Regularly performs the full range and scope of housekeeping services, the same as a Housekeeping Attendant, including, but not limited to: cleaning guest rooms, public spaces, storage areas, laundry rooms, exterior space, etc. These services include, but are not limited to: vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris/trash, transporting clean and dirty linen/towels, etc. Uses hand and powered cleaning equipment in connection with performing duties. Duties and Responsibilities - As working leader, is responsible for overseeing and passing on to Housekeeping Attendants information/instructions received from the supervisor/manager. Assists in the training of new associates, answers questions regarding changes to policies, procedures and pertinent directives. Ensures work schedules are adhered to; keeps supervisor apprised of work status, assignments and advises concerning problem areas. - Trains and demonstrates proper work methods and procedures for all personnel. Assures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented. Ensures required cleaning materials and linen are available. Works along with and accomplishes work of the same kind and level as that performed by the associates led. - Maintains information on housekeeping work performed by room, number of occupants, departure and arrival dates, etc. - Maintains continuity in the absence of immediate supervisor. - Greets and welcomes guests upon sight, always maintaining outstanding guest relations. - Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities, and maintains written documentation of these inspections. - Ensures privacy and security of guests are maintained at all times. - Responsible for the security of all items in the storeroom and/or assigned storage areas. Determines and places orders for cleaning supplies, in-room amenities, and other materials or equipment needed by the housekeeping staff and ensures items are available when required. - Ensures equipment is properly maintained, stored, and accounted for. Issues amenities, supplies and linen to the Housekeeping Attendants and performs a monthly/quarterly inventory, as required. - Handles guest and/or staff suggestions and complaints; resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to the supervisor for resolution. - Regularly performs the full range and scope of housekeeping services, including, but not limited to: cleaning guest rooms, public spaces, storage areas, laundry rooms, exterior space, etc. These services include, but are not limited to: vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris/trash, transporting clean and dirty linen/towels, etc. Uses hand and powered cleaning equipment in connection with performing duties. - May be responsible for the set-up and breakdown/clean-up of the complimentary "self-service" breakfast bar. Assists with preparing, heating, displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and freeof all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. - Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group (NHG) protocols during daily service activity. - Performs and inspects laundry operations at the facility. - Required to possess a valid state driver's license to travel to other lodging facilities as required within the normal scope of duties. - May be called upon to maintain operations during inclement weather and other emergencies for short period of time in the absence of immediate supervisor. - May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. Performs other related duties as assigned Qualifications: No experience required. Preferences High School graduate or equivalent preferred 6 months housekeeping experience Leadership and or training experience