HR Advisor Support Analyst

100% Remote

System One is seeking to support our client’s Human Resources (HR) Central Team in a variety of areas (e.g., HR general inquiries, talent management, payroll support, international transfers, timekeeping support, onboarding, offboarding, background checks, policy interpretation, etc). With professional demeanor, provide first-level HR support. Educate employees (customers) on Center of Excellence (COE) programs, HR technologies, and self-service tools. Determine appropriate course of action or escalation for emerging issues and utilize knowledge management tools.

Important Details:

• Contract opportunity through 02/28/25 (covering for a Leave of Absence)

• 100% Remote

• Pay rate up to $26/hr. Salary will be commensurate with experience.

• Work schedule: Standard business hours

• Weekly pay

• Benefits after 30 days (health insurance, dental insurance, vision insurance, etc.)

• 401k after 30 days

• Job offer will be contingent on drug screen and background check

• US Citizenship required

  Specific Responsibilities:

• Provides support to the HR shared services team by answering general inquiries about HR, payroll, policies, and procedures.

• Handles one to three HR programs, onboarding, unemployment, education verifications, offboarding and/or other programs or platforms of support.

• Creates high-quality employee experiences through customer support.

• Provides accurate and efficient resolutions of issues through multiple channels (e.g., Salesforce Case Management System, phone, email, and chat) by following appropriate resolution/assessment methodologies (e.g., investigating and research).

• Conducts New Hire Orientation.

• Produces ad hoc HR statistics and reporting.

• Answers and explains HR related content to employees in North America in a clear, accurate, and timely manner.

• Documents all customer interactions via Salesforce case management system.

• Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and/or Manager.

• Understands and meets the HR shared services team established Service Level Objectives (SLOs).

• Provides back up support to other HR Central team members, as needed.

• Utilizes knowledge management tools and contributes new/updated information to maintain an accurate and consistent knowledge base in support of customers, peers, and the HR Team.

• Encourages and trains employees to utilize self-service resources.

• Attends meetings related to areas of support.

• Performs other responsibilities associated with this position as may be appropriate.

  Skills and Competencies:

• Ability to apply fundamental HR principles, company policies, and practices to assigned tasks

• Working knowledge of fundamental HR principles, practices, and procedures in the State of California (preferred but not mandatory)

• Effective general interpersonal and communication skills

• Ability to communicate (both verbally and in writing) sensitive/confidential HR information

• Effective skill and ability to handle confidential assignments and work in a fast-paced, highly visible environment

• Ability to demonstrate and maintain a high level of professionalism

• Ability to build effective working relationships

• Effective detail oriented related skills (accuracy, consistency, attention to detail, etc.)

• Familiarity with utilizing technology and software (standard and specific to HR programs) for work assignments

  Education and Typical Experience:

• High School Diploma or equivalent or

• Bachelor's Degree in Business Administration, Psychology, or Human Resources (or equivalent) is preferred

• 3+ years of experience in Human Resources (if High School diploma only) or

• 1+ years of related work experience (if have a Bachelor's degree)

• US Persons Required

  All qualified candidates are encouraged to apply. System One maintains a drug-free workplace and is an Equal Opportunity Employer.

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System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.