Assist in managing the day-to-day operations of the medical information call center
• Medical response document (MRD) creation and update
• Oversight of the Medical Information Cloud
• Oversight of MRD/document storage and archival in Veeva
• Assisting with promotional review committee activity (PRC)
• Serve as back-up medical PMRC lead for all items when manager is away
• Leads integration activities related to document storage and acquisition
• Serve in a supporting and guiding role to 6th year PharmD rotation students and PharmD summer intern

• Assist in Managing medical information call center vendor to ensure proper responding of medical inquiries, intake of product quality complaint, and reporting of adverse event
• Assist medical information call center vendor in answering unsolicited medical inquiries, when needed
• Create MRDs for unsolicited inquiries
• Update approved MRDs when relevant new literature, trial data, etc. becomes available
• Product training for new vendors and internal teams, as needed
• Manage Medical Information Cloud (MIC) and Veeva to ensure all platforms are working accordingly and integrating properly
• Manage the storage and archiving of MRDs in Veeva
• Collaborate with managed service providers for purposes of enhancing system functions and resolving issues with medical information platforms
• Conduct/assist with medical review for promotional materials and participate in cross-functional promotional review committee meetings (PMRC), as needed, to present and discuss medical comments
• Support, as needed, other medical affairs and commercial teams
• Support the medical information booth at medical conferences
• Participate in user acceptance testing (UAT) for purposes of enhancing medical information platforms
• Collaborate with the IT department to report and rectify system issues
• Manage and fulfill literature requests for internal colleagues
• Assist with providing educational instruction and guidance to 6th year PharmD rotation students and summer intern
• Ensuring that documents are compliantly handled and stored
• Follow all applicable policies and procedures related to medical affairs

Educational Requirements:

• Advanced Degree: Pharm D, MD, or Advanced Degree in Nursing/Nurse Practitioner or a health care field from an accredited college or university
• Industry and/or clinical experience in the fields of epilepsy and/or CNS/Neurology is a plus, but not required.

Experience:

• Previous externship(s)/internship(s) in a related discipline in the Pharmaceutical field is mandatory.
• Previous experience in Medical Information is a plus
• Ability to multitask
• Adapts to change
• Maintain composure under pressure
• Ability to follow verbal or written instructions and use of effective verbal communications
• Adapts change, adjust change and grasps information quickly
• Examine and observe details