This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4443487

computer systems. Work involves receiving and interpreting 911 emergency\ and non-emergency calls to provide help to the public. Dispatching officers and emergency personnel as required, to ensure help is sent in the correct way to each caller.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Receives incoming telephone or alarm system calls and dispatch emergency personnel and/or other appropriate units. Includes the Enhanced 9-1-1 system for both the City and County, and includes law\ enforcement, fire, ambulance, rescue squad, city utility crews, etc.
2. Maintains log through the CAD system on radio traffic, telephone communications, location of personnel and equipment; in the event of an emergency situation, maintains on-going contact with the responding\ personnel and keeps them informed of all incoming pertinent information; keeps track of various information such as traffic lights out and streets closed and keeps emergency personnel informed.
3. Determines response requirements and relative priorities of situations, and dispatches units in accordance with established procedures.
4. Search files, databases, or reference materials to obtain needed information. Enter information into databases or software programs.
5. Maintain access to, and security of, highly sensitive materials.
6. Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
7. Operate communications equipment or systems and confer with coworkers to coordinate work activities.
8. Learn material and pass required tests for certification.
9. Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
10. Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
11. Monitor equipment operation to ensure proper functioning. Report maintenance or equipment problems to appropriate personnel..
12. The ability to perform several functions simultaneously, e.g., answer the telephone, conduct radio traffic, etc.
13. Must have working knowledge of departmental rules and regulations.
14. Ability to work in a constant state of alertness and in a safe manner.
15. Must be able to prepare and present written and oral information in an effective manner.
16. Perform any other related duties as required or assigned.