Job Information
WOW! Residential Field Sales Supervisor in Panama City, Florida
Summary:
The Supervisor, Residential Field Sales will Supervise, train and inspire Residential Field Sales Representatives and 3rd party contractor teams to achieve quota while ensuring the company’s quality and customer service standards are maintained.
Duties & Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Meet and exceed EdgeOut Field Sales targets as assigned through the sales and marketing EdgeOut cross-functional team
Responsibilities for managing and growing MDU penetration across the enterprise through internal Field Sales team members and through 3rd party contractor teams
Represent and work cross functionally with the MDU leadership team to execute the company MDU penetration objectives
Lead and coordinate EdgeOut sales activities with the cross functional collaboration with marketing, MDU, construction, and operations teams
Meet or exceed company established turf management, prospect, closing standards, product sell-in mix and sales quota standards
Assist in the interview/hiring process, coaching, counseling and ongoing performance review process for residential sales, administering discipline consistent with company standards and procedures
Train and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as required
Ensure quality of sales with a keen focus on retention and churn management
Perform daily one-on-one field training, participating, observing, and monitoring residential sales team to meet or exceed daily, weekly, and monthly targets
Develop alignment with Field Ops local leadership teams
Summarize and report current customer sales trends, field conditions, and resource issues
Issue company-approved nodes and review production and disposition
Prepare daily, weekly, and monthly productivity and performance status reports
Review daily installs, reschedules, and cancels of sales team to monitor quality assurance processes and quality compliance
Facilitate resolution of customer escalations from sales team with appropriate cross functional team
Maintain company policies and standards concerning the sales order process
Maintain accurate time off records in accordance with company procedures
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to successfully sell product offerings in compliance with company production and penetration standards and simultaneously monitor the performance of the residential sales team. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High School diploma or equivalent required. BA/BS (preferably in Sales, Marketing or Business) or equivalent in training and experience combined preferred
Experience/Skills Needed:
3 years’ experience selling product to consumers through a Field Sales channel required
3 years’ experience in the Cable, Broadband and Telecom preferred
3 years’ supervisory experience in a Field Sales organization preferred
Experience working with 3rd party contractors preferred
Knowledge about Multi Dwelling Units (MDU) and the sales journey to successfully lead sales teams working in MDUs preferred
Maintain professional appearance and appropriate behavior; promote positive attitude and good employee morale at all times
Developing and delivering field sales training experience preferred
Demonstrated experience coaching and providing feedback to improve sales performance
Door-to-door selling of our full line of our services to serviceable residential homes and communities
Computer Skills:
G Suite and
Microsoft Office products
Sales software such as Salesforce and SalesRabbit.
Billing systems such as ICOMS
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to reach and hold onto items at chest level or reach above the shoulder
Required to use close vision and be able to focus
Ability to work beyond normal business hours including evenings up to 9 pm, weekends and holidays as necessary
Must be able to work in inclement weather
While performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance company
Occasionally lift up to 50 lbs., e.g. boxes of sales and marketing materials, display objects, etc.
Travel to different markets required as needed
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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