You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager-Checkout in Merchant Services team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job Summary

We are working on the future of Checkout at JP Morgan and are looking for a Product Owner to be responsible for end-to-end success of our Checkout product. As a Product Manager, you will be responsible for understanding customer needs and translating these into prioritized items on the product backlog. You will also be responsible for monitoring customer engagement, customer satisfaction, and managing stakeholder expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers.

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.

• Define a strategic vision and the long-term roadmap to achieve it, Create and maintain product's definition and product roadmap, ensuring you work backwards from customers' needs by utilizing data analysis as the guiding principle.

• Identify market needs, interface with line of business technology customers as needed to define scope and position of product

• Have enough technical depth to understand internal and external system dependencies

• Handle product requirement elicitation and breakdown- write detailed functional and Non-functional requirements, product use cases, user journeys and detailed acceptance criteria.

• Help influence downstream technology team's roadmap priorities and reach agreements on approach/prioritization.

• Manage and coordinate product deliverables throughout the PDLC (Product Development Life Cycle), update and track deliverables using appropriate tools (ex: JIRA)

• Oversee and drive go-to-market and strategic marketing plans for product

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.

• Deep understanding and hands on working experience throughout the product development life-cycle.

• Have enough technical depth to understand internal and external system dependencies

• Proven experience developing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions

• Knowledge of technology standards, industry trends, and emerging technologies

• Understanding of software development methodologies and practices (software development life-cycle, Agile, Scrum, etc.)

• Experience writing technical stories in JIRA/confluence, writing detailed acceptance criteria and articulating requirements dependencies.

• Relevant experience in Payments Technology product management role within highly regulated environments, working directly with engineers on product enhancements.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization.

• Certification- Certified Scrum Product Owner (CSPO) a Plus

• Previous experience building a payments e-Commerce product

• Ability to complete research and analysis for deliverables and incorporate findings (ex: UX research, design limitations, etc.)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Palo Alto,CA $118,750.00 - $200,000.00 / year