E-Commerce Manager - Kohler Ventures

Work Mode: Hybrid

Location: Hybrid, 3 days/week onsite in Palo Alto, CA or New York City, NY

Opportunity

Kohler Ventures is an independent company wholly owned by Kohler Co., global leader in the manufacture of kitchen and bath products, tile and home interiors, and an international host to award-winning hospitality and world-class golf destinations. Our mission is to build new digital businesses that empower consumers to lead healthier lives. We explore how familiar experiences can be enhanced and innovations developed through the integration of leading-edge technology, science, and design. Come join us as we build a best-in-class global multi-disciplinary team across artificial intelligence, machine learning, design, advanced software and hardware engineering, strategy, venture investments, sales, marketing, and partnerships. Our locations are Palo Alto, CA US, New York City, NY US, Kohler, WI US, Seoul, Korea, and Tel Aviv, Israel.

We are seeking an E-Commerce Manager to manage and optimize our online sales and support outstanding customer experience. This role requires a data-driven mindset and a deep understanding of e-commerce best practices. You will work closely with product, customer success, and marketing teams to ensure that our e-commerce platform delivers an outstanding shopping experience, aligning with our brand values. This is an individual contributor position reporting to Executive Director - Head of Business, Kohler Ventures.

Specific Responsibilities

• Define and execute a leading e-commerce, digital first sales strategy

• Execute on the e-commerce strategy to achieve sales targets and growth objectives

• Manage the day-to-day operations of our online store, including product listings and inventory management.

• Optimize the user experience (UX) on our website to improve conversion rates, customer retention, and overall satisfaction.

• Collaborate with internal partners and external agencies to implement digital marketing campaigns.

• Analyze website performance metrics, sales data, and customer feedback to identify improvement opportunities and make data-driven recommendations.

• Monitor the integration of e-commerce platforms and third-party tools (payments gateways) and escalate any performance concerns to the software team

• Coordinate with stakeholders in operations to ensure accurate and timely fulfillment of orders.

• Stay current with e-commerce trends, technologies, and best practices to continually improve the online shopping experience.

• Develop and manage the e-commerce budget, ensuring efficient allocation of resources.

• Reports to Commercial & Growth Lead, Kohler Ventures

• Works closely with other members of the Kohler Ventures Commercial and dev teams and select external agencies.

Skills/Requirements

• Bachelor’s degree in Marketing, Business, E-commerce, or a related field

• 3+ years of experience in e-commerce management, preferably in the wellness and tech industries

• Proven track record of driving online sales growth and improving e-commerce KPIs

• Strong knowledge of e-commerce platforms and digital marketing strategies

• Experience with web analytics tools

• Demonstrated project management skills

• Strong analytical skills and data-driven approach to decision-making

• Previous experience working in a wellness or tech startup is a plus

• Experience with UX/UI principles and website design is a plus

• Positive, can-do attitude with a strong sense of ownership and ability to drive work forward

• Travel requirement: 10%

#LI-NR1

#LI-Hybrid

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The approved base salary range for this position is $101,600 - $128,300. The actual base salary offered to a candidate may be higher than the approved range. This will vary depending on a variety of factors including the candidate’s experience, their education, and the work location. This position is subject to Area Salary Differential (Cost of Living Adjustment) that ranges from 24.5%-30% of base salary for the San Francisco Bay area. The approved base salary range including ASD for this position is $132,080 - $166,790 depending on location. In addition, this position is eligible for a performance bonus and a special project incentive. Available benefits include medical, dental, vision and 401k.

Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us

It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.