Description

We are offering a contract employment opportunity for a HYBRID Customer Care Analyst in Atlanta. This role falls within the telecom industry and will be executed in a hybrid onsite work environment. As a Customer Care Analyst, you will be providing assistance to customers, addressing technical inquiries, and guiding customers through self-help methods. You will also be tasked with monitoring and documenting processes to ensure customer satisfaction.

Responsibilities:

• Provide assistance to customers to help them overcome issues related to products or services

• Work with technical inquiries and help customers overcome these difficulties

• Guide customers through self-help methods with the aid of resources and documentation

• Find alternative solutions when protocol has been followed and the issue cannot be resolved

• Monitor, document and follow-up on these processes to ensure that customers are satisfied

• Utilize communication methods such as phone, chat, or e-mail to communicate with customers

• Use Salesforce platform for customer management and support

• Participate in Zoom meetings as required

• Assist with budget processes and headcount management

• Maintain professional email correspondence and phone presence.

Requirements • Proficiency in customer service and support, with the ability to handle inquiries and complaints effectively

• Experience with documentation tasks, including maintaining records of logistics operations

• Knowledge of budget processes in a logistics context is essential

• Familiarity with email correspondence and phone presence, ensuring clear and effective communication with clients and team members

• Understanding of logistics methods and procedures to ensure smooth operations

• Ability to provide onsite support and handle tasks related to logistics operations

• Proficiency with Zoom for virtual meetings and discussions

• Experience with headcount management and planning

• Knowledge of the Salesforce platform for managing customer relationships and tracking operations

• Ability to work well in a team and contribute to achieving team goals.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .