Description

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

CTG's premier client has a contract assignment for a Finance Customer Service Coordinator.

Type: Contract

Job Title: Finance Customer Service Coordinator

Location: Painted Post, NY

Candidates must be able to commute and work onsite in Painted Post, NY

Pay Rate: Based on experience

Work Hours: M-F 8am-5pm

Education: Associate’s degree required, Bachelor’s degree preferred

A successful candidate in this position will possess strong soft skills as well as

• Problem solving, analytical skills, exceptional follow through

• Effectively manages self and team through a fast-paced environment

• Ability to interface at all levels within the organization and instill confidence and trust

• Highly proficient with Microsoft Office products including Word, Excel, PowerPoint, Visio, and/or Project Process improvement experience

• Attention to detail and ability to abide by standard operating procedures (SOP)

• Ability to prioritize work to meet deliverables/timelines in an effective manner

Description

Involved in various roles within the Order to Cash (OTC) group to support billing, collections, order release, cash applications, and credit. Utilize systems and tools to actively monitor accounts and take necessary action as the situation warrants. Record customer interactions, both internal and external, within PeopleSoft and SAP to capture information details. Collect customer financial information, historical payment trends and supply to our Credit Manager/Credit Analyst for use in determining appropriate risk on new and existing accounts. Provide analysis of AR Data to OTC Management and participate in group projects as appropriate.

Requirements:

• Work with our business partners and customers, including Customer Service/Commercial groups to support expectations.

• Responsible for communicating and resolving issues with our customers at various levels of their organizations.

• React swiftly to issues which may arise, to summarize facts and provide recommendations for timely resolution of critical issues. This may include working with different groups to identify and resolve issues

• Collection management and resolution of outstanding invoices

• Achieve & maintain compliance with established policies & procedures. Follow defined procedures and processes with regards to work responsibilities.

• Familiar with banking process, researching, and reconciling statement and accounts.

• Monitor automated systems

• Ensures that work targets and schedules are met.

• Participate in continuous improvement to process initiatives, identifying, implementing and executing changes to standard operating procedures.

• Ensure that all necessary SOPs are complete, accurate, and updated as needed.

• Evaluate, recommend, and implement process changes needed to keep accounts reconciled and improve controls.

• Participates in team projects

• Prioritize ongoing tasks, project work, and other initiatives.

• Assist Manager and Supervisor with reconciliation and reporting as needed.

Required Qualifications

Education

• Associate degree required

• Bachelor’s degree preferred

Required Skills:

• Problem solving, analytical skills, exceptional follow through

• Effectively manages self and team through a fast-paced environment

• Ability to interface at all levels within the organization and instill confidence and trust

• Highly proficient with Microsoft Office products including Word, Excel, PowerPoint, Visio, and/or Project Process improvement experience

• Attention to detail and ability to abide by standard operating procedures (SOP)

• Ability to prioritize work to meet deliverables/timelines in an effective manner

• SOX compliance

Desired Skills:

• Excellent written and oral presentation skills

• Previous skill in banking, invoicing, and credit card processes

• Knowledge of Credit Management and Collections

• Ability to work across levels throughout the organization

• Ambitious - willing to act on own initiative

• Ability to be proactive in dealing with Customers.

• Ability to act under pressure in a fast-paced, diverse environment

• Self-starter with attention to detail, accuracy,

• Process oriented and organized

Soft Skills:

• Strong teamwork skills and work ethic; ability to function effectively as a contributing team member

• Ability to make effective presentations to small groups

• Cross-cultural sensitivity

• Open minded

• Highly collaborative

Additional Information

• No third party resumes will be accepted

• Drug testing and/or other employment-related inquiries may be conducted

• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

• CTG is an Equal Employment Opportunity employer

• CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Emily.Drew@ctg.com .

About Us

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

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ID 2024-10895

Title Finance Coordinator II

Location US-NY-Painted Post