Job Description Summary

This position specifically supports the mission of the University and the Department of Intercollegiate Athletics by assisting in generating sales and supporting the operational unit of the athletic ticket office.

Job Description

Essential Duties:

• Sell a full menu of ticket products for Miami's five ticketed varsity sports via outbound phone calls and face-to-face presentations including, but not limited to, season tickets, flex ticket packages, group tickets, premium tickets, and premium hospitality packages.

• Build relationships and expand business with current ticket holders and cold call new prospects and referrals to drive revenue.

• Achieve and exceed quarterly and monthly sales and operation goals established by the management team.

   

Customer service

• Assisting in maintaining top level customer service practices.

• Responsible for maintaining the office email account and all correspondence within.

• Train student employees to assist with the email account.

   

Operations

• Assist Director of Ticket Operations with preparing for home contests while acting as lead ticket operations contact at select home games.

   

Minimum Qualification:

• Bachelor's degree

   

Required Knowledge, Skills, and Abilities:

• Detail oriented

• Must be willing to work weekends, evenings and some holidays. Must also be able to travel to some away athletic events. Efficiency in Microsoft Word and Excel; must demonstrate a strong work ethic. Experience working and communicating with diverse groups of people.

• Excellent customer service skills, excellent written, oral and interpersonal communication skills, good time management skills and the ability to self-motivate.

   

Preferred Qualifications:

• Bachelor's degree in business, marketing, sports management or related field.

• One to three years of sales and customer service experience, can be experience obtained during college and not as a full time position.

• Ticket software experience, specifically with Paciolan.

• Experience in maintaining a CRM.