Job Information
Colgate-Palmolive CRM Analyst in Overland Park, Kansas
Relocation Assistance Offered Within Country
# 160650 - Overland Park, Kansas, United States
Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.
We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.
If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?
If this is how you see your career, Hill’s is the place to be!
Hill’s Pet Nutrition is a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.
Hill's Pet is seeking a passionate and dynamic CRM Analyst to join the Hill's Pet US Digital Engagement team. This role will be responsible for reporting performance and insights of our CRM programs, channels, and campaigns including cross channel consumer lifecycle marketing journeys, acquisition, activation, retention, and reactivation strategies.
What you will do
Conduct routine analysis and report on performance of acquisition sources, lifecycle journeys, push campaigns, and cross-channel targeting.
Create presentations to showcase past performance with internal and external stakeholders
Utilize current reporting dashboards and create custom dashboards
Identify opportunities to capture more data either explicitly, inferrably, or through assigning new metadata to acquisition sources.
Work with IT on modeling of data for performance dashboard visualizations
Develop and implement reporting process and cadence for cross-functional stakeholders
Provide actionable insights to cross-functional stakeholders with strategic recommendations for optimizations to campaigns or journeys.
Assist to set benchmarks and objectives for key performance indicators
Determine testing & learning agenda for closing gaps on insights needed for strategic decisions
Stay up to date and apply latest CRM analytics trends and reporting tools
Share learnings and success stories with Global counterparts and other Colgate divisions
Actively participate in CRM communities and conferences to gather external thought leadership
Performs other duties as assigned
Complies with all policies and standards
Required Qualifications
Bachelor's Degree Bachelor's Degree in marketing, analytics, or other relevant fields of study
Previous experience working in CRM analytics or digital marketing performance reporting
Previous experience being hands-on and providing recommendations for extracting, reconciling, and modeling data out of multiple sources including but not limited to Salesforce Marketing Cloud, CDP, Snowflake, GCP, and Google Analytics
Must have expert level SQL experience
Highly comfortable with raw and unstructured data sources
Previous experience in creating data schemas
Previous experience with Salesforce Marketing Cloud, Domo, Interaction Studio, Google Cloud, Big Query, LiveRamp and other identity resolution solutions
Strong technical writing skills and ability to document all work in a meticulous and accurate manner
Vendor relationship management experience
Ability to work independently and with little supervision
Proven ability to retrieve information from a variety of sources using a variety of approaches and tools
Strong analytical skills including data analysis, modeling, and mining
Strong critical thinking and problem-solving skills; proven ability to develop and initiate creative innovations and solutions
Must be a team-oriented individual who can share information, goals, opportunities, successes, and failures with the appropriate parties. Ability to organize, plan, and carry out multiple related activities
Physical Demands
Talking - Frequently
Hearing - Frequently
Location: Hybrid
Compensation and Benefits
Salary Range $73,000.00 - $100,000.00 USD
Pay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office/market location. In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and above) roles only, long-term incentives in the form of Restricted Stock Units and/or Stock Options.
Subject to the terms and conditions of the applicable benefits plans then in effect, all salaried employees are also eligible for a competitive benefits package which includes:
Insurance: Employees (and their eligible dependents) are eligible to participate in Company-sponsored Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans.
Retirement Plans: Employees are eligible to enroll in Colgate's 401(k) plan, which provides for company matching contributions subject to eligibility requirements
Vacation/PTO: Employees receive a minimum of 15 days of vacation/PTO leave annually
Paid Holidays: Employees receive a minimum of 13 paid/floating holidays annually
Paid Sick Leave: Based on location and consistent with applicable state and local law, employees receive a minimum of 40 hours of paid sick leave on January 1st of each year
Paid Parental Leave: Eligible employees may take up to eight weeks of paid parental leave and 12 weeks of unpaid leave (varies for employees with fewer than 12 months of service and is subject to hours worked requirements)
Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.
Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.
For additional Colgate terms and conditions, please click here (https://www.colgatepalmolive.com/content/dam/cp-sites/corporate/corporate/en_us/corp/locale-assets/pdf/colgate-terms-and-conditions-2023.pdf) .
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