Valet Parking Supervisor (Full-Time) in Ottawa, Ontario
Valet Parking Supervisor (Full-Time)
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Valet Parking Supervisor .
What is in it for you:
Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package
The Valet Parking Supervisor is responsible for the day to day operation of the Valet Parking Office. You will ensure that we are providing the highest levels of service to the hotel guests. This includes maintaining a constant presence of the overall operation of the valet parking office, processing payment transactions for valet usage including cash and credit cards, as well as keeping strict controls and inventory of the vehicles within the garage
Reporting to the Valet Parking Manager, responsibilities and essential job functions include but are not limited to the following:
Greet all guests and co-workers with a smile and an appropriate hospitality greeting
Ensure our guests experience an outstanding sense of arrival and departure.
Maintain balanced cash at all times and accept responsibility for any cash/credit card shortages or discrepancies
Complete balanced audits at the end of each shift with proper back up including cashier reports; dropping of any cash captured during shift and submit to accounting
Delegate requested guest car retrievals that occur in person or through Royal Service Manager to appropriate valet attendants in an expedient manner.
Place keys and corresponding valet tickets in appropriate locations within office after valet attendants have parked arriving cars.
Assisting in the training and development of staff in accordance with hotel standards to ensure the highest level of guest service and satisfaction
Ensure cars that are parked by attendants have been spot checked for damage and all pertinent information has been filled out appropriately on the corresponding valet ticket
Ensures all Job Task Checklists are completed in a timely manner.
Handle guest complaints and resolve with appropriate action to ensure overall Guest Satisfaction
Conducts monthly communication meetings with staff, complete with minutes
Ensures all vehicle keys are clearly identified and stored in a locked location.
Maintain correct inventory of keys and tickets on a shift to shift basis.
Keep an accurate record of daily volume and all Gala Function vehicles.
Will provide the guest with detailed parking charges and provide payment receipt
Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles
When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, local visitor and tourist attractions
Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
Responds to emergencies and coordinates with east door staff to ensure emergency vehicle access procedures is in place and adhered to
Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to security
In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness
To report for duty with a professional appearance and dress to standards
Intervene on behalf of guest any reports of complaints per Cadillac Fairview Systems
Maintain adequate staffing levels by cutting/adding shifts whenever possible.
Motivate and engage staff through daily shift meetings and following up with staff for Fairmont Standard compliance through Royal Reviews, Silent Shopper Analysis and guest feedback
Administer corrective action and record in appropriate work performance file when staff is not meeting expectations
Participates in in-line duties as required and other duties assigned by the Valet Parking Manager
Strong customer service skills
Must be a team player and self-starter
Must be able to supervise and direct those around them
Pleasant and outgoing personality and good interpersonal skills
Computer literacy in Opera Property Manager System an asset
Proven competency in the area of organization and communication skills.
Must have excellent grasp of Microsoft Office and email applications
Excellent command of the English language both written and spoken
Flexible Schedule, high attention to detail
Previous unionized supervisory experience an asset
Valid Driver’s License with flawless driver’s abstract including ability to drive both standard and automatic
University Degree or College Diploma in Hospitality an asset
Physical Aspects of Position include but are not limited to the following:
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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