Your Opportunity as the Senior Analyst, Projects & Communication-Away from Home Equipment & Services Team Location: Corporate Offices in Orrville, Ohio Work Arrangements: Supporting our Presence with Purpose Model (minimum of 30% in person) In this role you will: Project Management & Communications Support strategic cross-functional initiatives/projects including Equipment & Service (E&S), Away From Home (AFH) SBA or across the company (i.e. with Retail SBA) Partner with Field Service Management, Field Support, Field Sales, Marketing, R&D, Finance and the National Call Center in the implementation and management of service initiatives Support and develop communication platform (SharePoint) to distribute and store all E&S communications to E&S JMS employees and outside vendors Create, update and store the entirety of the E&S SOP's within SharePoint Administer and capture customer experience feedback through online surveys Create knowledge Testing, Customer and Call Center Surveys Contracts and Supplier Management Lead the creation and renewal of North American Third Party Service Provider, Call Center, warehouse and GPO/Distributor E&S agreements (Free on loan and Leasing) (Roughly $10 Million annual spend) Manage contract database (Novatus) for Third Party Service Provider, Distributor/GPO, Warehouse, and Call Center contracts Support NA Third Party Service Provider sourcing and RFP process through collaboration with the JMS Procurement team System & Analytics Develop and analyze KPI's for Third Party Service Providers utilizing AWS Quicksight Support user access administration for Glovia/Salesforce The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: Bachelor's degree Minimum of 1-2 years of work experience Proficient oral and written communication skills Ability to perform well in a team environment Problem resolution skills and attention to detail A sense of urgency in responding and resolving customer requests Enjoy large volumes of detail Strong computer skills with Microsoft tools Positive attitude and eagerness to learn Additional skills and experience that we think would make someone successful in this role: Project management background Experience working with Salesforce Continuous improvement mindset Learn more about working at Smucker: Our Total Rewards Benefits Program Our Thriving Together Philosophy Supporting All Impacted by Our Business Our Continued Progress on Inclusion, Diversity and Equity Follow us on LinkedIn #LI-MR1 The J. M. Smucker Company (the "Company") is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.