Description

Key Responsibilities:

• Process customer orders and ensure their accuracy and completion.

• Makes sure product delivery schedules align with customer expectations.

• Ensuring that customers are satisfied with products or services by handling complaints and inquiries and following up to make sure their issues are resolved.

• Lets patrons know about additional products or services that might benefit them.

• Verifying purchases by comparing them to sales orders and recommending alternatives for expensive or irrelevant products.

• Interacting with suppliers to schedule delivery times and resolve shipping errors.

• Evaluating suppliers by considering price, quality, availability and other criteria.

• Escalating queries and concerns, when necessary.

• Troubleshooting common issues with products or services.

• Working with Purchasing Department and a team of CSRs or other departments to find appropriate solutions to problems involving purchase orders and sales.

  Requirements

Skills & Requirements

· Purchasing experience

· 3 years + customer service experience

· Knowledge of Warranty

· Logistics experience

· Fully Bilingual (English-Spanish).

· Microsoft Office, Outlook, Word, Excel, Powerpoint, ERP, MRP Systems

· Knowledge of DDI is a plus

· Excellent communication and interpersonal skills

· Knowledge of industry specific standards (HVAC) and verbiage

· BA or equivalent in experience.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .