Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Manages the operation of a specific area(s) & provides direction/development to area Supervisors. Uses analytical skills to ensure that the assigned area(s) are meeting departmental standards for guest & team member satisfaction, and financial goals while maintaining the highest safety standards at all times.

MAJOR RESPONSIBILITIES:

• Responsible for the overall cleanliness and show ready status of all Attraction, Food and Merchandise venues, floors, exterior & interior facades, FOH & BOH concrete walkways, including all service yards and road ways in each park and Back of Houses areas on a nightly and daily basis. Oversee Annual Labor Operating Budget by monitoring for changes in reductions and increases in the L.E.as determined by Finance. Sets work expectations and leadership standards as well as specific work location efficiency techniques.

• Develops plans for Financial, Staffing levels, TSAT, GSAT, Leadership, EHS and Sustainability ratings and communicates these findings to staff. Reviews all product orders to ensure proper product ordering and maintain cost parameters. Develops operational plans for events such as Halloween Horror nights, Grad Bash, Grinchmas, Rock the Universe and productions. Reviews all operating procedures, hours used and monies spent. Oversees and coordinates volunteer opportunities for the department.

• Offers consistent and timely feedback to Supervisors and employees to ensure proper communication and effective professional growth, appropriate feedback and training tools necessary for success, growth and development within the department and company. Motivates Supervisors and employees to receive 100% work time effectiveness and efficiency. Builds relationships within the company that benefit the department and ensure cohesiveness throughout the resort.

• Performs administrative duties which include: Supervisor evaluations, weekly training projections, monthly training budgets, line schedule revisions, Supervisor developmental plans, management scheduling, review of all employee evaluations, PPA's and counseling’s. Conducts weekly management staff meetings and coordinates employee staff meetings. Coordinates all incentive programs and employee appreciation programs.

• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

• Performs other duties as assigned.

  SCOPE:

Responsible for the overall cleanliness and show ready status of all Attraction, Food and Merchandise venues, exterior, interior facades, guests walkways, including all service yards and road ways in each park and Back of Houses areas on a nightly and daily basis. Sets work expectations and leadership standards as well as specific work location efficiency techniques.

EDUCATION:

• High school degree or GED is required.

• Associate’s degree (AA) is preferred.

  EXPERIENCE:

• 3 - 5 years of supervisory experience required; or equivalent combination of education and experience.

  ADDITIONAL INFORMATION:

• Experience within the cleaning industry and knowledge regarding chemicals, best cleaning practices, and managing large groups of team members to effectively meet cleaning standards.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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