Description

Are you ready to find a career that will help you change lives? If you’re looking for a stable organization that embraces a student-centered approach with integrity and continuous improvement, then Bryant & Stratton College may be right for you. We are seeking dynamic individuals who share our vision of student success.

Position Status : Non-exempt (Eligible for overtime)

Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.

Reports To : Financial Aid Manager

Location : Orchard Park, NY

Position Description

Provide a high level of financial aid services to prospective and currently enrolled students by being available to accept inbound telephone calls and by responding to emails. Display excellent customer service skills in every student interaction. Provide financial aid advisement to students and families regarding financial aid eligibility, types of student aid, application procedures, student budget development, debt management and other consumer information as it relates to student aid and the College. This position is best suited for someone who prefers a fast-paced environment, adapts to change, is highly organized and actively engaged with students and develop new skills.

Essential Duties and Responsibilities :

1. Award Letter Creation (New)/Continuing Student Focus (Continuing) : Collects and processes incoming financial aid documents. Reviews documentation and information in Banner, CPS, COD, and NSLDS for accuracy and completeness. Corrects or returns incomplete documentation to students in a timely manner. Distributes documents to appropriate inter-office staff. Creates an award letter based on accurate information from the ISIR, government websites, and internal information and processes. Notes status accurately in internal tracking CRM systems.

2. Packaging : Enters data into Banner. Tracks and monitors student award letter to ensure funds are accurately disbursed and in a timely manner.

3. Follow Up/Next Steps : Monitors student’s progress in terms of submitting required financial documents, and other state and federal forms. Ensures file is accurate and complete according to verification standards. Follows up on all items preventing or delaying the awarding process to ensure student’s financial aid file is complete and ready to be originated and disbursed at or before the end of the semester. Contacts internal and external departments through phone and email as necessary.

4. Customer Service : Counsels prospective students and/or parents regarding financial aid, includes review of financial aid package. Assists students through telephone or email, researching answers to questions, or obtaining appropriate solutions to problems or concerns posed by students. Maintains availability to serve students through peak contact times.

5. Compliance : Adheres to all Federal and State financial aid guidelines. Must satisfy all federal financial aid requirements so that student aid is accurately disbursed. Maintains confidential information per FERPA regulations. Maintains accuracy of student records and notifies his/her manager of conflicting information, missing documentation, and changes effecting student’s aid eligibility.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications :

• Bachelor’s degree required and must not be in default of a federal student loan.

• Internet Savvy with multiple browsers.

• Familiar with Microsoft Office products.

• Ability to work some overtime.

Background Check or Licensing Requirements :

Yes

Salary Range:

$43,000 - $45,500 ($20.67 - $21.87 per hour)

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.

Apply now to join our team of student-focused associates!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Qualifications

Skills

Preferred

• Communication: Advanced

• Detailed Oriented: Advanced

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Goal Completion: Inspired to perform well by the completion of tasks

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

• Bachelors or better