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ADVANCED AUTOMATION PRODUCTS INC Inside Sales and Customer Service Representative (Inside Sales and Customer Service Rep) in ORANGE PARK, Florida

[Job Title: Inside Sales Representative [Company: Advanced Automation Products, Inc. [Location: Orange Park, FL [Employment Type: Full-time [Salary: Competitive, commensurate with experience

[About Advanced Automation Products, Inc.: [Advanced Automation Products, Inc. is a dynamic and growing company specializing in Industrial Automation Solutions. Our team is dedicated to providing high-quality products and exceptional service to our clients. We pride ourselves on innovation, reliability, and customer satisfaction.

[Position Overview: [We are seeking a motivated Inside Sales Representative to join our team. This role will primarily focus on order entry, purchasing, and project management, requiring excellent organizational skills, attention to detail, and the ability to communicate effectively with clients and internal teams. The Inside Sales Representative will play a crucial role in supporting the sales process and ensuring customer satisfaction.

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  1. Manage customer inquiries via phone, email, and other communication channels, providing product information, pricing, and order status updates.
  2. Collaborate closely with the sales team to support customer needs and achieve sales targets.
  3. Coordinate with various departments, including production and shipping, to fulfill orders and resolve any issues that may arise.
  4. Assist in the preparation of sales quotes and proposals for prospective clients.
  5. Maintain customer records and update information in the CRM system.
  6. Proactively identify opportunities for upselling and cross-selling products to existing customers.
  7. Provide exceptional customer service, addressing any concerns or complaints with professionalism and efficiency.
  8. Stay informed about industry trends, product developments, and competitor activities to better serve customers and identify sales opportunities.
  9. Contribute to continuous improvement initiatives within the sales department to enhance efficiency and effectiveness.

[Qualifications:]{aptos",sans-serif"=""}

  1. Proven experience in a similar inside sales, project management, or customer service role, preferably in a technical or industrial environment specializing in electrical controls.
  2. Strong computer skills, including proficiency in Microsoft Office Suite, ERP, and CRM software.
  3. Excellent communication skills, both verbal and written, with the ability to interact confidently with clients and colleagues.
  4. Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
  5. Self-motivated and goal-oriented, with a passion for delivering results and exceeding customer expectations.
  6. Ability to work independently as well as part of a team in a fast-paced environment.
  7. Flexibility to adapt to changing priorities and business needs.

[At Advanced Automation Products, Inc., we offer a competitive salary and the opportunity to be part of a supportive team in a growing company. If you are a proactive and customer-focused professional looking for a challenging and fulfilling career, we encourage you to apply for this exciting opportunity. ]{aptos",sans-serif"=""}

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