Description We are searching for a Collections Specialist to join our team in the financial services industry, stationed in Orange Park, Florida. This role offers a contract to permanent employment opportunity, where the specialist will be responsible for managing customer accounts, resolving inquiries, and handling billing functions.

Responsibilities:

• Accurately process customer credit applications using Accounting Software Systems

• Maintain and update customer credit records in the CRM system

• Handle customer inquiries regarding accounts receivable (AR) and billing functions

• Monitor customer accounts and perform collection operations when necessary

• Utilize Accurint and ADP - Financial Services for claim administration

• Answer inbound calls as part of the call center customer service

• Negotiate pricing and terms with customers during collection processes

• Work with Epic Software for commercial collections and consumer collections

• Manage billing collection as per established collection processes. Requirements • A minimum of 5 years of experience as a Collections Specialist or in a similar role is required.

• Proficiency in using Accounting Software Systems for financial management is necessary.

• Familiarity with Accurint is required.

• Experience with ADP - Financial Services would be beneficial.

• Effective use of CRM systems is required.

• Knowledge of Epic Software is necessary.

• Experience in handling Accounts Receivable (AR) is required.

• Comfortable with answering inbound calls and providing customer service.

• Capability to perform various billing functions is required.

• Experience in Claim Administration is necessary.

• A thorough understanding of collection processes is required.

• Prior experience in a Call Center Customer Service role would be beneficial.

• Proficiency in Billing Collection is necessary.

• Familiarity with collection operations is required.

• Experience in Collections is necessary.

• Experience with Collections - Consumer would be beneficial.

• Experience in Commercial Collections is required.

• Ability to negotiate pricing effectively is necessary.

• Capable of negotiating terms in a detail oriented manner.

• Strong negotiation skills are required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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