Description We are seeking a Desktop Support Analyst based in Orange, Connecticut. This role involves providing crucial technical support within the telecom industry, with a focus on Microsoft and Active Directory, amongst other areas. This opportunity offers a contract to hire employment model, giving you the chance to grow within our team.

Responsibilities:

• Oversee the work of other Field Technicians, ensuring the highest level of service is maintained.

• Frequent travel within Connecticut, Western Massachusetts, New York, and Maine, with the majority of onsite support provided in Connecticut.

• Provide face-to-face end-user support, stepping in when issues can't be resolved remotely.

• Deliver Level 1-2 help desk type support, acting as the first point of contact for technical issues.

• Utilize extensive knowledge of Windows/Microsoft systems to troubleshoot and resolve issues.

• Participate in Windows Upgrade projects, ensuring smooth transitions and minimal downtime.

• Leverage skills in computer hardware and configuration management to optimize systems and processes.

• Coordinate deployments and provide deskside support to ensure seamless integration of new systems and software.

• Train and guide Field Technicians, sharing knowledge and expertise to upskill the wider team.

• Proactively identify and resolve potential issues, maintaining the integrity and functionality of our systems. Requirements • Minimum of 3 years of experience in a Desktop Support Analyst role or similar

• Proficient with Microsoft technologies

• Solid understanding and experience with Active Directory

• Familiarity with computer hardware and ability to troubleshoot hardware issues

• Experience with configuration management and system deployments

• Demonstrated ability to provide deskside support to a range of users

• Previous experience working as a field technician is desirable

• Excellent problem-solving skills and the ability to work independently

• Strong communication skills to effectively interact with team members and clients

• Willingness to stay updated with the latest technological advancements and industry trends

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .