Customer Experience Specialist

• Process orders

• Respond to customer/vendor emails

• Send out pricing and rate to customer service

• Review accuracy of incoming orders, collect and input orders submitted via fax, email, voicemail or on-line order entry transmission

• Ensure accuracy of outgoing entered orders

• Deal professionally on the phone, on email and in person with customers, vendors and fellow employees

• Cooperate with other team members and departments to ensure the customer receives an excellent service level

• Communicate with Procurement and/or Warehouse staff concerning out of stocks, back orders, will-call orders

• Resolve customer issues in a timely manner

• Process billing

• Typically 40-60 accounts. Very fast-paced

• Send out information regarding prices and quotes

• Investigate and resolve issues for product returns

• Provide responses to online vendors and their customer’s

• Track shipments

• Perform data entry task

  Skills and Qualifications

• 2+ years of customer service experience

• Great communication skills verbal and written

• Proficient with MS Office Suite

• 45WPM required

• High School Diploma required

  About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.