The Repair Planner is an hourly position with commission based earnings in the Southern California market. The Repair Planner for Fix Auto must be an experienced professional in repair planning for auto collision repair and must be proficient with most insurance company direct referral programs.

• Write a complete auto body collision repair plan after the vehicle is disassembled

• Ability to identify express repairs and schedule vehicles appropriately to obtain cycle time efficiency.

• Partner with the Customer Care Specialist to ensure customer communication and file accuracy.

• Ability to increase sales and profitability by properly allocating labor resources, sales mix analysis & calculator upload and ensuring repair vs replace when applicable.

• Knowledgeable in metal, refinish and plastic repair techniques.

• Build and maintain strong DRP relationships, adhering to individual insurance carrier performance metrics and standards. Ensure all DRP portals are reviewed and updated.

• Source, order & receive parts per insurer and company guidelines along with the parts coordinator.

• Manage the repair process from beginning of repair to the end of the repair.

• Provide an exceptional customer service experience through communication and setting expectations with the customer, ensuring a quality and time efficient repair.

• Ensure quality is checked at each level of the vehicle repair, all repairs are performed according to OE standards and BAR regulations including performing necessary scans

• Responsible for ensuring final bill and estimate accuracy; all supplements are noted and authorized, all customer authorizations are noted throughout the repair, parts are listed correctly, ready to bill at delivery of vehicle including DRP closing documents.

• I-CAR certification are preferred. I-CAR certification is mandatory within one year of employment

• State appraiser’s license required within six (6) months of employment.

• At least 3 years of DRP writing experience, along with outstanding insurance relations

• Proficient with both Mitchell and CCC estimating systems, ERAC and DRP management systems.

• Exceptional CSI scores of 90% or higher, laser focus on quality repairs and customer service excellence

• Knowledge of metal/refinish replacement and repair techniques

IND3

Requisition ID: 2022-24565

External Company URL: https://fixauto.com/us/en/

Street: 4930 Vanderbilt Street