Job Information
The Arc Otsego Quality Assurance Specialist in Oneonta, New York
Quality Assurance Specialist
ESSENTIAL DUTIES AND REPSONSIBILITIES
- Maintain a schedule and conduct quarterly internal audits of all programs to monitor effectiveness of compliance plan as assigned.
a. Regular audits using adapted Arc NY Tools
b. Monthly checks of data documentation and monthly summaries.
c. Monthly checks of current program plans for compliance on due dates, ie LifePlans, Staff Action Plans, Behavior Plans, etc.
Complete written reports regularly on the progress with internal audits.
Complete follow up audits on documentation provided for Plans of Corrective Action (POCA) on internal audits.
Report any concerns on findings immediately so that a review for correction can be identified.
Attend the investigator training course, annual refreshers and all other investigative trainings held by OPWDD and The Justice Center.
Investigate and write reports on incidents alone or with another investigator as needed.
Communicate questions, concerns or feedback to the appropriate supervisor or director.
Adhere to all agency policies, mission, values, with a particular emphasis on providing the supports desired by each person served to achieve the life he/she wants and the agency Code of Ethics and Standards of Conduct.
Perform other related duties as required by the agency executive leadership.
Required to drive from work site to various other sites within the community including but not limited to Residential Services homes, other agency sites, etc.
This position requires a two week notice of voluntary resignation.
III. SUPERVISORY RESPONSIBILITIES
Not applicable
IV. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Attendance/Punctuality- Is consistently at work and on time. Ensures work responsibilities are covered when absent.
Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.
Design- Demonstrates attention to detail.
Diversity- Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.
Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Flexibility- Perform work on multiple concurrent tasks with frequent interruptions.
Motivation- Measures self against standard of excellence. Demonstrates persistence and overcomes obstacles.
Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.
Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Organizes schedules.
Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality- Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity- Completes work in timely manner.
Safety and Security- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Teamwork- Exhibits objectivity and openness to others' views; Gives and welcomes feedback. Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively. Able to read and interpret written information.
EDUCATION and/or EXPERIENCE
Bachelor's degree preferred. High School Diploma or GED AND at least three years of relative ID/D experience, or a combination or education and experience that in the opinion of the hiring manger can successfully complete the essential functions of this position; familiarity with Microsoft Office.
REASONING SKILLS
To perform the job successfully, an individual must be able to demonstrate the following competencies: Sound decision making and judgment, interpersonal skills, planning/organizing, strategic thinking, time management and delegating. The ability to work independently in multiple settings. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports/correspondence and good communication and writing skills.
COMPUTER SKILLS
Must be knowledgeable about Internet software, Microsoft Office components including Word, Office, Excel, and PowerPoint. Becomes knowledgeable and trained in the use of Therap for event reporting and ongoing communication.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must possess a valid NYS driver's license and an acceptable driving record. Successful completion of all required agency training.
OTHER SKILLS AND ABILITIES
Demonstrated ability to work with employees regarding confidential information and maintain sensitive data is required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Physically able to bend/stoop, squat, push/pull, reach above/below shoulder level.
· Regularly required to sit for long periods of time, walk and stand.
· Talk or hear both in person and by telephone.
· Ability to physically intervene using Agency-endorsed behavior interventions.
· Must be able to independently lift and/or transfer, push or pull up to 25 lbs.
· Must have adequate vision, speaking and hearing ability, to be aware of, detect, and respond to needs when not in immediate vicinity.
· Specific vision abilities required include close vision, color vision, and ability to adjust focus.
· Use hands respectively to finger, handle, feel or operate office equipment.
V. EXPECTATIONS
· Treat everyone with respect and dignity.
· Maintain acceptable attendance and punctuality in accordance with The Arc Otsego's standards.
· Adhere to all policies and practices in place at The Arc Otsego.
VI. WORK ENVIRONMENT
The work environment characteristics described here are representative of that an employee comes across while performing the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
· Located in a busy, open area meeting people on a regular basis.
· May be exposed to various work environments including but not limited to manufacturing, residential homes, outdoor climates, etc.
· Works with household cleaning solutions.
· Possible exposure to dust, fumes, odor, loud noise and toxic or caustic chemicals.
· Moderate noise: 95% of work is performed indoors, 5% outdoors.
· Works with office equipment.
· Wear proper Personal Protective Equipment at all times.
· Responsibilities occasionally may require an adjusted work schedule including overtime.
Americans with Disabilities Act: Reasonable accommodations will be made in compliance with the Americans with Disabilities Act of 1990, and ADAAA of 2008.
Occupational Safety and Health Act:Exposed to human body fluids, airborne agents, household chemicals. May be exposed to contagious diseases.