Mille Lacs Health System is looking for Nutrition Services Manager to join our leadership team. The right candidate must have a passion for service, a drive for continuous quality improvement, a heart dedicated to customer service, and the ability to plan, execute and monitor projects and compliance with state and federal food regulations. This position requires a high degree of written and verbal communication with the public, clients, families, medical staff , ancillary departments and administration.

Job Duties All duties are the essential functions of this job.

• People and Culture: Demonstrates leadership in employee human resource management, healthy and productive department work culture and management of standards of performance and behavior. Create the vision for staff and the framework for services, promotes goal alignment, employee engagement and integration with the team, along with change and conflict management strategies and solutions. Is a good listener and follows through to positive outcomes desired.

• Quality: Demonstrates a priority for process management to align with positive patient outcomes and safety. Uses applicable process improvement tools and methods to continuously improve safety and outcomes within department and across the organization. Continuously learning and modifying processes to grow self and the team, while developing stakeholders to align with change, strategic goals and performance improvement initiatives. Will be responsible to collaboratively manage projects.

• Customer Service: Demonstrated passion for patient/resident centeredness with service. Aligns services, processes and procedures to meet service excellence for patients/residents as well as internal and external customer, vendors and payers. Manages service recovery as well as written and verbal communication from team towards all internal and external customers. Uses service framework in alignment with organizational directives.

• Growth and Facilities: Drives revenue increases and improves efficiency to reduce expenses. Uses systems thinking and collaboratively provides for and supports the marketing of the department and organization. Demonstrate knowledge, understanding and compliance with all regulations set by external regulatory agencies and internal policies. Manages self and is flexible and able to quickly adapt to and lead change.

• Finance: Demonstrates the ability to plan, execute and monitor departmental financial functions. Prepares and manages budget, resources and assets. Measures and monitors the success metrics for the assigned department.

• Community and Relationships: Demonstrate capacity of connecting with and serving the community and partners with the services of the organization both internally and externally. Supports the mission, vision and demonstrates the values of the organization. Builds trust and cultivates relationships both ethically and professionally. Communicates inclusively and collaboratively with all stakeholders.

  Required Education and Experience

• Licensed Dietician in the State of Minnesota (preferred) or Credentialed as a certified dietary manager or registered dietetic technician.

• Must have at least five years of experience in dietary services, hospital experienced preferred.

• Minimum of one year experience in a previous leadership or supervisory position.

• Must successfully complete criminal background check as required by the State of Minnesota.

• BLS certification required.

  Position Type/Expected Hours of Work Exempt 40 hours per week and may require some flexibility.

  Supervisory Responsibility Provide Managerial Leadership to the Department which will include oversight/management to licensed and non-licensed personnel. Must have knowledge of the Chain of Command and the facilities Emergency Disaster Preparedness processes with the ability to respond and or implement if the need arises.