Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director Client Implementations

What does a successful Director Client Implementations do at Fiserv?

You will coordinate with internal departments to ensure that the client on-boarding process and subsequent client requested projects are successful. You will develop and drive the implementation of quality processes for our credit, debit, healthcare and print implementations team. You will identify, evaluate, and implement actions that improve and ensure a consistent Client Experience.

What you will do:

• Design, implement, communicate, and drive implementation strategies and process improvement opportunities that lower the risk of errors and increase efficiency

• Partner with sales teams to exceed client expectations by clearly outlining industry leading client/product implementation needs

• Identify appropriate actions, interventions, and collaborate with internal resources and clients to mitigate risk

• Build strong relationships across the organization in support of the coordination and management of launch and change events to support a successful implementation

• Develop a repeatable, process-based approach that recognizes the interdependence of all key partners and provide the strategic leadership and direction for the Investment Services implementation process

• Build a process that communicates implementation expectations, identifies project dependencies, and tracks utilization and impact revenue targets

• Assess team dynamics and the need for additional staff and/or consultants; Make the appropriate recruitments if necessary, during project cycle

• Continue to improve and develop existing service offering to expand market share to our current and existing client base

What you will need to have:

• 10+ years of experience in a Client Services or Implementation management role preferably in healthcare print fulfillment

• 10+ years of experience with designing repeatable processes for better efficiency

• 10+ years of experience as effective communicator with the ability to translate highly technical explanations to a non-technical audience

• 10+ years of experience as a leader, particularly in a groundbreaking, fast-growing environment

• 10+ years of experience effectively prioritizing and executing tasks in a high-pressure environment

• Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.