Description

Interviews will include gathering medical, financial, and occupational and vocational histories

Review and edit information collected during the interview for quality assurance purposes

Make and receive telephone calls, logging call attempts, document information within orders as necessary, recording call results

Accept assigned orders

Prioritize and collate new orders into current caseload by type of request and geographic region

Type information gathered into a computer-generated form

Answer phone calls to give status regarding order requests, gather follow-up information and troubleshoot problems

Submit completed orders

Accurately document client responses to medical questions in scripted format

Cross train on all tele-applications and inspections, if applicable

Respond to the needs and requests of clients and management staff in a professional and expedient manner

Read and follow departmental SOPs

Must meet minimum requirements as outlined in Production/Incentive Plan

Maintain service level agreements

Be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job

Other duties as assigned

Call volumes and handle times will vary depending on the types of calls and where clients are at in the interview process but it is back to back calls.

Skills

Call center, Customer service, Data entry, Insurance, Survey, Service, Service-oriented

Additional Skills & Qualifications

Prefer to see at least 1 year of customer service in a call center but more is helpful if they've done contracts/had shorter tenure that can be explained on the front end.

Ability to read and follow SOPs

Accurately document all client information in the correct systems

Strong computer skills, MS office skills

Detail oriented

Pay and Benefits

The pay range for this position is $18.00 - $18.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Omaha,NE.

Application Deadline

This position will be accepting applications until Jan 30, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.