At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Bakery Cake Designer

Department: Bakery

FLSA: Non-Exempt

General Function

Responsible for decorating bakery items. You will assist customers with their bakery orders by the telephone and in person at the store. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships

• Growth mindset

• Results oriented

• Customer focused

• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

• Makes an effort to learn customers’ names and to address them by name whenever possible.

• Assists customers by: (examples include)

• escorting them to the products they’re looking for

• securing products that are out of reach

• loading or unloading heavy items

• performing other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.

• Takes customer orders at Bakery counter.

• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

• Checks orders for the day and sets up a timeline and production schedule.

• Decorates bakery items in a timely manner.

• Keeps current on new designs and trends.

• Ensures department standards are met.

• Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.

• Orders supplies for decorating area and checks off the order.

• Delivers product and sets up wedding cakes on site (outside the store).

• Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.

• Checks product dates, pulls cases for work and lists items to fill or replace.

• Develops bakery orders for bakers on a daily basis. (Orders cakes, sizes, etc.)

• Tracks daily retail production. Identifies, with co-workers, tasks to be completed.

• Operates as a lead worker with part-time or other employees. (Instructs and reviews work).

• Participates in employee cross training.

• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

• Adheres to company policies and individual store guidelines.

• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Wraps all product as necessary.

• Assists in other areas of the store as needed.

• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

• Ability to do arithmetic calculations involving fractions, decimals, and percentages

• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience

High school or equivalent experience and six months or less of similar or related work experience.

Physical Requirements

• Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.

• Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.

• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extreme.

Equipment Used to Perform Job

Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bas, airbrush telephone copy cake machine, intercom system.

Contacts

Has daily contact with the general public taking orders. Has weekly contact with suppliers/vendors.

Are you ready to smile, apply today.