Req ID: 446382

BASIC PURPOSE: This position is responsible for the configuration and processing of IT equipment for deployment to field and corporate users.

MAJOR RESPONSIBILITIES:

• Monitor and fulfill internal tickets for IT equipment configuration requests

• Collaborate and work with other configuration technicians to complete group projects or tasks

• Stage, configure and teardown IT equipment in staging labs for new locations or projects

• Process returned IT equipment for repair, re-use, salvage, or internal solutions

• Work with onsite installation teams to remotely configure equipment at new locations

• Provide remote IT support to installation teams at project or new locations

• Ensure configured IT assets are accurately tracked in asset management software

• Assist with inventory and warehouse management as needed

• Other duties assigned as needed

EDUCATION AND EXPERIENCE:

• Education:

• HS Diploma or equivalent required

• College diploma or university degree in an IT field and/or two years equivalent work experience preferred.

• Experience:

• Intermediate knowledge with Windows OS troubleshooting and software installation

• Familiar with Android and iOS devices including tablets and phones

• General understanding of networking and subnetting

• Preferred two years technical support, IT equipment configuration, or equivalent experience

SKILLS AND PHYSICAL DEMANDS:

• Skills:

• Able to perform repetitive tasks quickly and efficiently in support of large scale deployments

• Knowledge of OS installation and imaging

• Familiar with computer hardware, internal components, and peripherals (laptops and desktops)

• Excellent verbal and written communication skills

• Knowledge of Microsoft Office

• Typical Physical Demands:

• Requires prolonged sitting, some bending and stooping.

• Occasional lifting up to 50 pounds.

• Manual dexterity sufficient to operate a computer keyboard and calculator.

• Requires normal range of hearing and vision.

Job Function(s): Information Technology

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets

• Speedco, the light mechanical and trucking service specialists

• Musket, a rapidly growing, Houston-based commodities supplier and trader

• Trillium, a Houston-based alternative fuels expert

EOE-Protected Veterans/Disability