Overview

Duties and Responsibilities:

• Answer incoming calls, screen, and direct them to the appropriate recipients.

• Take accurate messages and relay them promptly to the intended recipients.

• Provide accurate and courteous information to callers regarding services, appointments, and general inquiries.

• Greet all individuals entering the organization in a friendly and professional manner.

• Direct visitors to their designated destinations within the facility.

• Handle inquiries from the public and customers with patience and efficiency.

• Provide general administrative and clerical support as needed.

• Prepare letters, documents, and reports as assigned.

• Maintain reception area cleanliness and organization.

• Perform other duties as assigned by the Front Desk Supervisor.

Required Qualifications:

• High school diploma or equivalent.

• Proficiency in administrative and clerical procedures.

• Knowledge of customer service principles and practices.

• Typing speed of at least 60 words per minute.

• Bilingual proficiency in English and Spanish.

• Proficient in Microsoft Office, particularly Excel and Word.

• Familiarity with office equipment and systems.

• Ability to perform physical tasks such as sitting, standing, bending, and lifting up to medium weights.

• Willingness to work in a hospital environment with exposure to sick patients or visitors.

Other Qualifications:

• Ability to respond to emergencies at the facility as directed.

• Willingness to contribute ideas for continuous quality improvement.

• Excellent verbal and written communication skills.

• Professional personal presentation.

• Strong customer service orientation.am

• Ability to prioritize tasks and manage time effectively.

• Attention to detail and accuracy in work.

• Initiative, reliability, and stress tolerance.

ABM Healthcare Support Services Required Testing:

• 10-panel drug screen for controlled substances.

• Physical examination to ensure ability to lift up to 50 pounds.

• MMR titer.

• Hepatitis B vaccine series or signed declination.

• Flu shot (October 1 through April 30).

• PPD skin test (2-step).

• History of chicken pox or Varicella vaccines shot.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf

https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-Spanish-11.6.23.pdf

Pay Rate: $16.39/hr

Shift: 7am to 4:30pm Mon-Fri

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

REQNUMBER: 91774

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.