Overview ... Company Overview John Bean Technologies Corporation (JBT) is a leading global technology solutions provider to high-value segments of the food processing industry. We are committed to delivering innovation, excellence, and customer satisfaction. Position Summary We are seeking a dedicated and customer-focused Mid-Level Customer Service Representative to join our team. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to resolve complex customer issues efficiently. This role involves supporting our customers, both internal and external, by providing product and service information for multiple sites, resolving issues, and ensuring a high level of customer satisfaction. The Opportunity ... Key Responsibilities Respond to customer inquiries via phone, email, and chat in a professional and timely manner. Provide accurate information regarding products, services, and policies. Resolve customer complaints and issues by identifying problems and determining the best solutions. Provide quotes, process orders, returns, and exchanges accurately and efficiently. Maintain detailed records of customer interactions, transactions, and feedback. Follow-up and track status performance on all assigned parts estimates/proposals, technical inquiries, orders and shipments in an effort to provide excellent customer service. Manage assigned parts projects from inquiry to installation as required. Collaborate with other departments to ensure customer needs are met and issues are resolved. Participate in training sessions to stay updated on product knowledge and customer service best practices. Assist in developing and implementing customer service policies and procedures. Monitor customer satisfaction and provide feedback to management for continuous improvement. Qualifications Education: Associate's or Bachelor's degree in a related field. (preferred) Experience: 3-5 years of experience in a customer service role, preferably in a mid-level position. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle difficult customers and situations with empathy and professionalism. Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. Strong organizational and multitasking skills. Ability to work independently and as part of a team. Working Conditions Full-time position. Typical office environment with standard business hours. Occasional overtime may be required. Approximately 25% travel Why work at JBT ... Benefits Competitive salary and performance-based incentives. Comprehensive health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. At JBT, we value diversity and are committed to creating an inclusive and supportive work environment. We offer competitive compensation and benefits packages, along with opportunities for professional growth and development. If you are a self-motivated individual with a passion for operations management, and supply chain, we encourage you to apply for the position of Supply Chain Analytics and Planner at JBT Customer Care. Benefits Competitive salary and performance-based incentives. Comprehensive health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. At JBT, we value diversity and are committed to creating an inclusive and supportive work environment. We offer competitive compensation and benefits packages, along with opportunities for professional growth and development. If you are a self-motivated individual with a passion for operations management, and supply chain, we encourage you to apply for the position of Supply Chain Analytics and Planner at JBT Customer Care. Key Responsibilities Respond to customer inquiries via phone, email, and chat in a professional and timely manner. Provide accurate information regarding products, services, and policies. Resolve customer complaints and issues by identifying problems and determining the best solutions. Provide quotes, process orders, returns, and exchanges accurately and efficiently. Maintain detailed records of customer interactions, transactions, and feedback. Follow-up and track status performance on all assigned parts estimates/proposals, technical inquiries, orders and shipments in an effort to provide excellent customer service. Manage assigned parts projects from inquiry to installation as required. Collaborate with other departments to ensure customer needs are met and issues are resolved. Participate in training sessions to stay updated on product knowledge and customer service best practices. Assist in developing and implementing customer service policies and procedures. Monitor customer satisfaction and provide feedback to management for continuous improvement. Qualifications Education: Associate's or Bachelor's degree in a related field. (preferred) Experience: 3-5 years of experience in a customer service role, preferably in a mid-level position. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle difficult customers and situations with empathy and professionalism. Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. Strong organizational and multitasking skills. Ability to work independently and as part of a team. Working Conditions Full-time position. Typical office environment with standard business hours. Occasional overtime may be required. Approximately 25% travel