Working Hours/Days

7am-4pm

Overview

POSTION SUMMARY:The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Altorfer in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.

Basic Duties

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

• The Service Manager is responsible for all Shop Service and support activities associated with the shop at one Altorfer Branch location.

• Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork

• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability

• Responsible for the Shop Service P&L

• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy

• Manage day-to-day activities of Service Department personnel

• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency

• Manage service, repair and reconditioning of machines and components

• Manage new and used equipment inspection, service and preparation for the Sales Department

• Manage shop customer communications

• Manage the work order process from opening jobs through job invoicing

• Develop quotes for complex jobs and quote approvals

• Consistently enforce work rules and company policies

• Effectively manage all Work In Progress (WIP)

• Conduct semi-annual performance reviews for all direct reports

• Ensure operations conform to industry and company performance metrics and benchmarks

• Occasionally participate in sales calls with Sales Reps.

  SUPERVISORY RESPONSIBILITIES: Direct Reports: Service Supervisors, Service Writers, Service Clerks, Technicians, Helpers

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE:

• Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.

• Experience as an Equipment Manager or Service Manager/Supervisor a plus

• Advanced user of all Microsoft Office products to include Excel

• Working knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL a plus

• Working knowledge of CODA a plus

  SKILLS/ABILITIES:

• Working knowledge of a P&L and financial statements

• Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.

• Exceptional communication, management, leadership and interpersonal skills

• Working knowledge of OSHA and EPA regulations as they relate to the industry

• Ability to carry on effective communication with customers to maintain a high level of customer loyalty

  Equal Opportunity Employer M/F/Disabled/Vets

Physical Requirements/Working Conditions

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

“C” Constantly (6-8 hrs/day), “F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day), or "NA" if not applicable.

F

Climbing

F

Stooping

F

Kneeling

F

Crouching

O

Crawling

F

Reaching

F

Standing

F

Sitting

F

Walking

F

Grasping

F

Repetitive Motion

F

Keyboarding

Pulling

Lifting

Pushing

O

Up to 25 lbs.

O

Up to 25 lbs.

O

Up to 25 lbs.

O

26-50 lbs.

O

26-50 lbs.

O

26-50 lbs.

O

Over 50 lbs

O

Over 50 lbs.

O

Over 50 lbs.

C

Subject to both inside and outside conditions

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Req No.2023-4392

CategoryManagement

LocationUS-IL-Oglesby

TypeRegular Full-Time

Union or Non-UnionNon-Union

DivisionHeavy

CompanyAltorfer Industries Inc.