Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Assistant Guest Experience Manager possess strong leadership, communication and relationship skills. This person is expected to support the guest experiences, and ensure the resorts approach is proactive in nature in efforts to exceed our guest expectations prior to departure. This role will lead the guest recovery process, as well as implementing a proactive communication with top tier guest requests prior to arrival. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. The Assistant Guest Experience Manager may have responsibilities within the Rooms Operation. This position requires knowledge of hotel services, local events and venues, and transportation options.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

The salary range for this position is $66,560.00 - $79,000.00 annually. This is the pay range for this position that Mission Pacific Beach Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Our Benefits:

· Free room nights, Discounted and Friends & Family Room Rates

· Medical, Prescription, Dental and Vision Insurance

· 401K with company match

· Paid Vacation, sick days, new child leave and personal day

· Paid Family Bonding Time and Adoption Assistance

· Tuition Reimbursement

· Free colleague meals during shift

· Employee Stock Purchase Plan

· Discounts at various retailer - Apple, AT&T, Verizon, Headspace and many more

Qualifications:

· A true desire to satisfy the needs of others in a fast-paced environment.

· Refined verbal and written communication skills.

· Experience and thorough understanding of guest services.

· Self-driven, as well as self-starter.

· Organized.

· Skilled at analyzing guest data analytics.

· Work well in a consistent high stress, and pressure environment while maintaining a high level of customer engagement.

· Hotel/ Resort experience preferred.

· Supervisory/managerial experience.

· 1-2 years Housekeeping experience.

· 1-2 years Front Desk experience.

· Open availability required to work weekdays/weekends, holidays, mornings, mid-days, afternoons, evenings.

Hyatt is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information,creed, marital status or any other consideration prohibited by law or by contract.

Primary Location: US-CA-Oceanside

Organization: JDV Oceanside

Pay Basis: Biweekly

Job Level: Full-time

Job: Front Office

Req ID: OCE001090

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.