Description We are seeking an IT Support Engineer to join our team in Oakland, California. This role involves key technological responsibilities, including designing, supporting, and integrating IT projects, assisting in IT inventory management, and troubleshooting hardware and software applications. This employment opportunity offers a long-term contract.

Responsibilities:

• Drive the design and implementation of IT projects, aligning them with the integration of systems and processes.

• Provide efficient support to employees in resolving issues with IT, AV, and communications systems.

• Assist in key IT processes such as inventory purchasing, asset management, machine provisioning, and onboarding.

• Handle hands-on troubleshooting of hardware, software applications, networking, and other technical issues.

• Develop and document best practices, tools, and tips to enhance internal troubleshooting processes.

• Manage relationships with vendors and third-party providers for application support.

• Ensure timely resolution of problems and serve as a point of escalation for the team and users.

• Develop efficient processes for reviewing, testing, documenting, and improving practices within the team around security, automation, and issue response.

• Engage with partners throughout the organization to proactively address concerns and technical pain points. Requirements • Excellent communication skills to effectively liaise with various stakeholders

• Proficiency in documentation for maintaining clear and accurate records

• Strong design skills to create user-friendly interfaces and systems

• Ability to manage time efficiently to meet project deadlines

• Knowledge of security measures to protect information systems

• Experience working with vendors to procure necessary IT equipment and software

• Ability to troubleshoot and resolve hardware and software issues

• Experience in onboarding new users and familiarizing them with IT systems

• Understanding of credit systems and their integration with IT infrastructure

• Knowledge of networking principles and protocols

• Familiarity with expense reporting systems

• Degree in Engineering or related field

• Understanding of IT best practices

• Ability to partner with other teams for cross-functional projects

• Experience in making adjustments to systems as per user requirements

• Proven ability to resolve technical issues promptly

• Experience in delivering IT projects within agreed timelines

• Knowledge of R Code for statistical computing

• Familiarity with JIRA for project management

• Experience in handling computer hardware issues

• Understanding of asset management principles

• Proficiency in Mac OS

• Experience using Slack for team communication Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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