As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

This is a hybrid position, and the candidate will need to live in the market area and be able to travel by car to an office or Customers when needed.

I. Job Summary

As a Franchise Account Manager - Schools/Government your responsibilities would encompass a range of customer-focused and sales-oriented tasks.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each duty. Other minor duties may be assigned.

Customer Relationship Management

• Account managers serve as the primary point of contact for customer accounts, specifically focusing on government entities and educational institutions. This involves:

• Establishing and maintaining strong relationships with clients

• Addressing customer inquiries and resolving issues promptly

• Ensuring high levels of customer satisfaction

Contract Management

• A crucial aspect of the role is managing contracts and agreements:

• Securing updated contract agreements from customers

• Ensuring compliance with waste regulations in all Waste Management practices

• Overseeing the implementation and renewal of service contracts

Sales and Business Development

• Account managers are also responsible for driving sales and expanding business opportunities:

• Identifying upselling and cross-selling opportunities within existing accounts

• Identifying new business opportunities through government and school bids

Account Oversight and Optimization

• The role involves direct oversight of assigned accounts, which includes:

• Managing the sales and marketing responsibilities for assigned territories

• Coordinating with other teams to ensure optimal service delivery

• Supporting the transition process to outside specialists or account managers when necessary

Compliance and Sustainability

• Account managers play a vital role in ensuring regulatory compliance and promoting sustainable practices:

• Ensuring that Waste Management practices comply with all relevant waste regulations

• Promoting and supporting sustainability initiatives within client organizations

• Staying informed about industry trends and environmental regulations

*This is just a general overview and does not encompass all the responsibilities of this role.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor's Degree (accredited) in Business Administration, Sales, Marketing or similar area of study; or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.

• Experience: 2 years of relevant work experience in a non-consumer based sales, or service industry environment that includes: successfully managing complex contract specifications or municipal contract/relationship management (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

• None required

C. Other Knowledge, Skills or Abilities Required

• Demonstrate excellent communication and problem solving skills

• Exhibit basic personal computer skills

• Exhibit proficient use of computer software applications

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is both an office setting and fieldwork.

The expected base pay range for this position across the U.S is $65,560 - $90,321. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.-

Equal Opportunity Employer: Minority/Female/Disability/Veteran