Job Requisition ID #

24WD79629

At Autodesk, we are all about creating irresistible experiences that deliver value for our customers. Our Global Delivery & Solutions team, a part of Enterprise Customer Success, works with our product, marketing, sales, and customer success teams to make all Autodesk’s customers successful. In the Global Delivery team, we achieve big strategic goals by incubating productized Solutions and Services with our boldest customers that we can later scale to all the customers who need them.

As the Senior Manager, Global Delivery , you will be part of the Global Delivery team, reporting to the Director, Global Delivery, where you will lead our work delivering enterprise customer success services to our customers. You will manage a high-performing team of Customer Success Managers and Consultants with deep industry and solution expertise who will both deliver value to our customers and develop repeatable solutions that scale. You will improve our customers’ success and Autodesk’s growth through your leadership!

You will oversee the success planning, execution, and achievement of account performance measures. You will maintain relationships with key customer stakeholders and driving a repeatable and predictable customer success business using your leadership, services delivery expertise, and AEC industry solutions knowledge.

You Will:

• Lead and develop a global team of 10-14 Customer Success Managers, Consultants, and Project Managers (6-8 direct and 4-6 indirect).

• Achieve account performance metrics, such as software adoption, services revenue, and delivered value measures for our Global Delivery accounts.

• Ensure customer success plans reflect customer and Global Delivery priorities.

• Develop the delivery capabilities of our team, setting a high bar for delivery excellence.

• Lead the communication with Autodesk teams, Partners, and Customers to maximize the value of our services delivery for customers.

• Travel up to 30% of the time, including international travel.

You Have:

• An understanding of Customer Success Management and Consulting services delivery, especially in the AECO industry.

• Influence with and without direct authority over the work of others in matrixed environments on complex global projects.

• Experience inspiring and mobilizing teams towards a common vision.

• Experience building relationships and influencing at multiple levels of an organization.

• Approximately 10 years of services delivery experience.

• Approximately 5 years of people management experience.

• Approximately 3 years of professional services experience, including revenue and cost forecasting and management, contract management, and services planning and scoping.

• A Project Management certification, Agile certification, or equivalent experience.

• A bachelor’s degree.

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $133,300 and $215,600. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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