Reportable Issues & Inclusion Specialist - Temp

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• Brand: Learning Care Group, Inc.

• Location:

21333 Haggerty Rd

Novi,

MI

• Requisition ID: 176175

• Date Posted: 4/26/2024

Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:

• You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.

• You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.

• You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.

• You want recognition. We provide a positive, fun workplace where employees are appreciated.

Job Summary:

Proactively problem solves, resolve, record and analyze issues to improve the safety, security, and field support throughout our organization. Advise and inform Field and Support Central personnel on Reportable Issues, Camera Review and Child Inclusion as well as using independent judgment and critical decision making to ensure company goals are met for both internal and external customers and in line with company objectives. This is a temporary positon with the possibility of converting to permanent. The job of Reportable Issues and Inclusion Specialist can be performed in the following states: AL, AZ, AR, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MO, NE, NV, NJ, NM, NC, OH, OK, OR, PA, RI, SC, SD, TX, UT, VA, WI, and WY.

Essential Functions/Job Duties & Responsibilities:

• Provide support and guidance to School Directors, Area/District/Region Managers/Division Vice Presidents and Support Central personnel regarding Reportable Issues and Camera Reviews and work to improve customer service to our families or to address patterns of Reportable Issues in the field.

• Receive and make calls to/from Field Leaders regarding Reportable Issues/Camera Review requests. Document accurate and information into Service Now regarding incident. Work within agreed upon department service level agreements for calls, intake, follow-up, and completion of tickets.

• Independently analyze, prioritize, and assist schools based on information, calls and reports of reportable issues/camera reviews from field. Report high level/serious concerns immediately to the leadership team and involve appropriate departments as needed.

• Research, direct and advise multi-function teams regarding Reportable Issues and Camera Review requests and make recommendations based on identifying compliance distressed schools/districts/states, top Reportable Issues/Camera Requests and other trends with efforts directed on reducing non-compliances and proactively addressing company compliance. Maintain awareness of licensing and other regulatory agency requirements and changes in city, county, state and other municipality requirements.

• Act as a liaison to field/school operators by providing recommendations and guidance on matters involving child health & safety issues and accommodations.

• Serve as liaison among Risk Department, Legal Department, Customer Service, and Behavior Support, as well as with field/school operators.

• Assist with special needs (Americans with Disabilities Act) processes, review, and compliance.

• Execute intake of special needs packets, complete investigation within 48 hours, maintain database administration, and prepare a collaborative decision in partnership with School Management.

• Research and provide feedback, suggestions, and direction on critical details related to compliance and ADA matters related to children.

• Subject matter expert in multi-functional team on operational projects aimed at improving the overall customer experience, reducing safety concerns and driving incremental profitability.

• Independently identify and implement changes as needed to ensure company directives are met while partnering with various Support Central Departments, including but not limited to; Legal, Human Resources, Marketing, Facilities, Risk Management, etc. to ensure all aspects of Reportable Issues are addressed, especially escalated issues.

• Assists with other duties as directed by supervisor.

Supervision:

• Position does not have direct reports.

Education:

• High School Diploma required, bachelor’s degree in related field preferred.

Experience:

• Minimum of 3 years of experience in multi-unit service or related field

Certification/Licensure:

• None

Skills & Abilities (i.e. technical, knowledge, etc.):

• Must be able to perform, with or without reasonable accommodation, all essential functions of the job.

• Excellent customer service and follow-up skills with both internal and external customers.

• Capable of working with frequent interruptions and changing priorities.

• Effective communication skills, written, verbal and interpersonal.

• Proficient time management, organizational skills and ability to meet established deadlines.

• Strong attention to detail and accuracy.

• Handles crisis situations with patience.

• Strong background knowledge of state licensing rules and regulations.

• Proficient with computer applications such as Microsoft Word, Outlook, Excel and Power Point

Travel Percentage:

• Up to 5%

Learning Care Group is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.