ESSENTIAL DUTIES & RESPONSIBILITIES All Levels Provides help desk support to users with Windows/MacOS (including remote users) Troubleshoots and repairs hardware issues Provides laptop deployment automation Responsible for setup and support of Conference Room Technologies Provides implementation and maintenance of corporate anti-virus security solutions Troubleshoots end-user VPN connectivity issues Responsible for setup and support of network printers Troubleshoots and repairs virus/malware issues Responsible for email setup & support on mobile device Intermediate & Senior Levels Provides support and assistance with all issues concerning systems applications, hardware and software installed at company. Responds to telephone calls, email and help desk requests for technical support in a timely amd positive manner conveying a sense of priority Acts as an escalation point for advanced or difficult help requests to IT Records, tracks and documents in accordance with service desk request problem-solving process Perform hands-on fixes at the desktop/laptop level, including installing and upgrading software, installing hardware, implementing file backups and configuring systems and applications. Applies diagnostic utilities to aid in troubleshooting. REQUIREMENTS Associates degree in Computer Science or related technical area or relevant, equivalent experience and/or education. Minimum Experience is as follows: Associate I: Minimum of one (1) year of experience in IT or equivalent area Associate II: Minimum of two (2) years of experience in IT or equivalent area Intermediate: Minimum of four (4) years of experience in IT or equivalent area Senior: Minimum of eight (8) years of experience in IT or equivalent area Knowledge of information technology and IT products and services including general electronic office equipment (printers, copiers, phones, etc) Possesses a strong work ethic, coupled with a sense of responsibility and a "do what it takes to get the job done" attitude Experience with Windows Client Operating System Experience with an IT related ticket system Experience with Office Products Experience and understanding of Transmission Control Protocol/Internet protocol (TCP/IP), Domain Name Server (DNS) and Dynamic Host Configuration Protocol (DHCP) Possesses excellent organization skills, strong customer services skills and the ability to work on multiple tasks simultaneously Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas. Intermediate & Senior Levels : Possesses ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and leadership levels

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity Please see job description for required skills.