Job Information
M.S. Walker Control State and Open Wholesale Coordinator in Norwood, Massachusetts
Our M.S. Walker Brands National Sales team is looking for a highly-organized, customer-service focused administrator to play a crucial role in the fastest growing division of M.S. Walker as a Brands Control State and Open Wholesale Coordinator. The Control State and Open Wholesale Coordinator, reporting directly to the National Sales Operations Manager, ensures the accurate, efficient, and compliant processing of orders coming directly from our distributors and through our Sales Managers.
This position will be eligible for a hybrid/flex schedule with 2-3 days in office each week upon successful completion of an initial onsite training period.
Responsibilities:
Assist in new customer, item, and brand set-up forms
Invoice, track, and coordinate shipments for sales samples; track receipts of incoming goods; ensure accuracy of pricing for all orders
Support the wholesale order fulfillment cycle
Support the control state order fulfillment cycle
Process billbacks and credits, and state tax filings and reports
Assist with control state compliance
Coordinate Limited Release and Allocated Offers; create/format offer sheets
Run back-order and sales depletion reports
Communicate to sales representatives and/or portfolio managers on product shipments and inventory
Proactively follow-up with representatives and/or customers who have not taken product after 30 days
Support with control state commissions
Collaborate daily with Credit, Shipping and Compliance teams, and other internal stakeholders as needed
Other projects as assigned
Requirements
2+ years in an administrative support role with internal and external customer service experience
Excellent organizational skills
Exceptional communication skills; particularly over the phone and through Microsoft Teams/Zoom
Proficiency in Microsoft Office Suite with strong Excel skills and pivot tables
Knowledge of wine and spirits terminology preferred
Bachelor's degree
Benefits
We offer a Comprehensive Benefits Plan that includes the following:
Medical & Dental Insurance through Blue Cross Blue Shield
Vision Coverage through VSP
Paid-Time-Off Program
Fidelity Investments 401k
Disability, Life, Accident & Illness Insurance Packages
Discounted Fitness Memberships
Free & Discounted Work/Life Resources
Career Advancement Opportunities
On-Demand Professional & Leadership Development Through M.S. Walker University
Who we are:
Founded in Boston in 1933, M.S. Walker is a 5th-generation, family-owned wine and spirits importer and distributor, a spirits bottler, and a national supplier. We serve On-Premise and Off-Premise establishments throughout the Northeast, with direct operations in Massachusetts, New York, New Jersey and Rhode Island and brokerage operations in Maine, New Hampshire and Vermont. We represent a budding portfolio of wine and spirits nationwide, including our own brands, and we strive to offer the most prestigious portfolio in the industry. M.S. Walker has built our foundation and future on our people – our employees are truly our greatest asset. Our company boasts a diverse pool of exceptionally special team members who each bring their unique skills and experience to the organization.
Mission Statement:
Since 1933, our mission has been firmly rooted in our core values of family, integrity, respect, honesty, and hard work. We are deeply committed to upholding these principles for our team members, customers and suppliers alike. We seek to build and maintain long-lasting relationships based on trust and reliability. By honoring our heritage and embracing innovation, we aim to continuously improve and adapt to meet the evolving needs of our industry, while responsibly contributing to the communities we serve. Together, we strive to elevate the spirit of hospitality and foster a vibrant and respectful culture in all facets of the organization and beyond.