Customer Service Representative - 33530  

DESCRIPTION/RESPONSIBILITIES: We are currently seeking a Customer Service Representative. This position would be located in our Spring House, PA  office.  

Responsibilities Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians.  As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operations. 

Western Offers...   * Competitive Compensation!   * Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!   * Paid Time Off (Holiday/Vacation/Sick)   * Award-winning Company Paid Training!   * Opportunities for Growth, Development, and Advancement   * Awards and recognition

What You'll Be Doing:  * Provide exceptional customer service and a quality experience to internal and external clients  * Prioritize, plan and complete daily tasks, special projects, and assignments  * Facilitate accounts receivable and collection efforts  * Manage administrative requests and tasks  * Provide proactive customer follow-up in a timely manner  * Deliver accurate service and sales information  * Maintain accurate records utilizing customer service software applications  * Respond to leads and referrals  * Partner with management to manage expectations and meet deadlines  * Assist in scheduling of service routes  * Produce accurate and timely reports  * Ensure that work is complete and results are satisfactory  * Assist in training of new team members as requested/needed  * Demonstrate strong attention to detail and accuracy

What We're Looking For: We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. 

Excellent communication and problem-solving skills are crucial to our business.  

If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.  

Qualifications  * High school degree or equivalent   * Must be 18 years of age   * Excellent phone etiquette and friendly, professional demeanor   * Strong organizational skills and ability to manage multiple priorities, i.e. multi-task   * Knowledge of MS Office environment with Word, Excel, and Outlook proficiency   * Knowledge of customer service principles and best practices   * Excellent written and verbal communication   * Ability to work in a high volume, fast paced environment   * Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers 

Western Values All in one Salary Range: $41,000.00 - $62,000.00 per year   Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity