Description Robert Half is seeking a dedicated and proactive Customer Service Representative. In this role, you will be responsible for maintaining strong customer relationships by managing contract verification, order processing, scheduling, follow-up, and effectively communicating customer needs across all departments.

Key Responsibilities:

Customer Service: - Maintain excellent communication with customers, understanding their individual requirements and providing efficient responses to their needs. - Answer customer inquiries via telephone and email with a polite and professional demeanor. - Follow established policies and procedures to ensure high standards of service and meet business objectives. - Collaborate with internal departments to ensure customer satisfaction and achieve business goals.

Reporting: - Maintain records of customer contracts for accurate order processing. - Update customer data files to ensure information accuracy.

Order Processing: - Process change orders and notify relevant departments. - Initiate Sales Returns Goods following procedures. - Enter and acknowledge customer orders in the Manufacturing Planning System. - Manage regional order backlog and expedite orders as needed. - Communicate proactively with customers regarding deliveries and any issues. - Collaborate with finance, sales, procurement, and production teams to ensure smooth order fulfillment. - Handle customer complaints and work towards satisfactory resolutions. - Coordinate with customer site personnel for product deliveries. - Provide feedback to improve product quality and customer experience. Requirements - Previous customer service experience is essential. - Ability to work independently and collaboratively within a team. - success driven attitude with strong problem-solving skills. - HVAC business experience is advantageous. - Familiarity with an MRP System is preferred. - Proactive and flexible work approach. - Excellent interpersonal and IT skills. - Strong leadership and conflict management abilities. - Ability to analyze complex problems and provide clear recommendations. - Results-oriented with a focus on achieving goals. - Open and authentic communication style.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .