Description

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.

The Amazon Robotics UX team drives the user experience for our portfolio of robotics platforms and operations management tools as we strive to create a safer, more productive, and higher performing work environment. The experience design directly impacts front line associates who interact with our robotic and automation systems, operations managers who balance work across these complex facilities, maintenance personnel who keep the robots running, and others.

We’re looking to add a Senior UX Researcher to our team. In this role, you will work with internal stakeholders and the UX team to measure and track the performance of our physical and digital tools that empower our fulfillment network associates, mechanics, and managers to run and optimize our buildings. You will own multiple projects simultaneously, evaluating and guiding technologies from concept through implementation. You will be a primary point of contact on projects and directly interface with our robotics hardware, software, product, systems, and engineering teams.

Key job responsibilities

• Proactively forge solid partnerships both with end users and stakeholders- such as engineering, business leadership, and operations

• Define, implement, and improve scalable research mechanisms that can function without direct supervision

• Curate research methods & mechanisms should be flexible & adaptable; practical enough for all stages of product maturity & the design lifecycle

• Propose guidelines for sensible approaches to all research questions & be able to advocate their reasoning behind them

• Ruthlessly prioritize design recommendations and changes to maximize impact on product performance and business KPIs

• Implement contracts and mechanisms with external partners to ensure quality and design intent are maintained as we scale with external vendors

• Drive the research strategy of multiple mid-to-large-sized programs through collaboration with technical and contracted partners

• Create and proactively pitch north star UX visions and influence product strategy, collecting and presenting qualitative and quantitative data to support design recommendations with strong rationale

• Champion user-centered design culture and best practices in the UX team and for cross-functional teams.

A day in the life

A Senior UX Researcher at Amazon Robotics will lead evaluative research projects that cover our physical and digital product portfolios through all stages of product development. You will think like an owner, collaborating with UX Designers, Product Managers, Program Managers, and Engineers to understand the performance and quality of their product experiences and plan for sustained instrumentation, evaluation, and improvement. You will generate and recommend the adoption of research mechanisms that enable continuous measurement of our product portfolio that help our partners and stakeholders make high-impact feature decisions that are best for our users. You will contribute your findings to the development of guidelines for physical and digital design best practices. You will work with cross-organizational partnerships to measure, understand, and propose strategies to improve the experience of operations teams with our products as our fulfillment network becomes increasingly automated.

Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

You’ll join a growing team of UX practitioners navigating significant complexity and striving to simplify the experience of our operations partners in an increasingly automated fulfillment network. You will have autonomy and ownership while contributing to the curious and supportive culture of the team, and a manager who cares about you, your career, and your skills development. We gather often to collaborate, provide feedback, ask questions, share, and grow together. Bring your unique perspective and high standards and be prepared to share, learn, grow, and raise the bar for both our team and our field users.

Basic Qualifications

• 6+ years of experience in UX/User Research

• Experience with qualitative, quantitative, attitudinal and behavioral methods.

• Experience designing and running original experimental research on digital and physical products and services.

• Understanding of the design process and how research is appropriately integrated at each phase.

• Ability to independently drive multiple concurrent projects in an agile environment.

• Experience researching and developing experiences for global markets.

• MA/MS in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics or related work experience.

Preferred Qualifications

• Experience leading small to medium teams as a design or project lead

• PhD in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, or a related field a plus.

• Exceptional written, verbal, and visual communication skills; ability to distill complex ideas into concise and accurate narratives that enlighten and inspire.

• Experience working with Industrial Designers on tangible workflows.

• Skill in use of data analysis, data visualization, and knowledge management tools a plus (e.g., Tableau).

• Skill in developing rapid UI prototypes and data collections tools a plus.

• Strategic, business-building approach to UX research with a passion for translating data into bottom-line impact.

• Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work.

• Facility for uncovering root causes of good or bad research results for a given UI design; able to deconstruct product interfaces from a system-wide view into meaningful and useful component parts, and demonstrate the significance of each part’s relationship to the other parts, and to the system as a whole.

• Solid grasp of quantitative data analysis and inferential statistics.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.