Full-time Manager of Customer Service

DUTIES AND RESPONSIBILITIES

Promote customer goodwill by role modeling and providing high standards in customer service. Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary to hold associates accountable to company standards. Foster a positive and inclusive environment to all associates. Manage the Front End operations in accordance with established department standard practices. Manage work schedules to effectively maintain customer service standards and meet associates' personal needs. Fully utilize all Standard Practice Train Aids, Reference Documents, and Training Materials to hire, train and develop associates to meet the departmental needs. Keep all yearly certification up to date. Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department as outlined on the Assignment Sheets Supervise performance of all duties and responsibilities of all Front End associates. As the Compliance Officer, insure compliance with all Anti-Money Laundering regulations and training Attain departmental budgeted payroll, over/shorts (review Financial, Over Short Report weekly), and supplies. Must be able to meet the physical requirements of the position, with or without reasonable accommodations. Ensure department associates are properly trained by certified trainers. Maintain solid communication in the department, the store, and throughout the organization through the utilization of the Cash Office/Customer Service Communication Board and Task Management. Observe and ensure compliance with company sanitation, safety, and food safety standards. Observe and follow all company policies and established procedures. Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards. Ensure that all of the various types of sales transactions and media accepted by the store are handled in strict accordance with established company policies and procedures including full compliance with any legal requirements. Supervise the effective operation of the office/service desk/kiosk/front end/bottle room (if applicable) to include cleanliness, customer service, and accurate transactions. Secure office and front-end cash drawer at all times when leaving it unattended; protect company assets at all times. Have a total understanding of labor and productivity reports, scheduling, and ordering.