Rent Ready Norfolk Program Coordinator

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Rent Ready Norfolk Program Coordinator

Salary

$46,589.00 - $53,577.35 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Remote Employment

Flexible/Hybrid

Job Number

11966

Department

Neighborhood Services

Opening Date

06/21/2024

Closing Date

7/5/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk's Department of Neighborhood Services is currently seeking a Public Services Coordinator to direct activities of the Rent Ready Norfolk Program. The Public Services Coordinator will be responsible for all aspects of program implementation, including but not limited to course development, marketing, performance tracking and expanding program impact.

This position requires a candidate with strong communication skills- both verbal and written, as to facilitate some general rental courses as well as engage with the public at community events and meetings. This person should have the ability to establish relationships with organizations that provide housing services (to include fair housing, affordable housing, and rental management). This position also requires someone who can work independently and as part of a team to manage the RentingSmart Academy by securing speakers, scheduling courses throughout the year, and establishing new and engaging courses that support an improved understanding of the Virginia Residential Tenant and Landlord (VRLTA) for tenants and landlords.

The ideal candidate will be able to manage a performance tracking system that captures data related to program participation, registrations, course offerings, and certification status.

The Department of Neighborhood Services was established to invest in residents, resources, and solutions to develop a greater quality of life for all neighborhoods in the City of Norfolk. The Department of Neighborhood Services supports the interest of neighborhoods and community-based organizations by:

• Fostering and promoting individual and community neighborhood involvement.

• Positioning neighborhoods for investment and growth.

• Supporting creative, constructive, and positive solutions to community concerns.

• Developing organizational and leadership capacity within resident organizations.

Essential Functions

Coordinates Rent Ready activities to include:

• Marketing and recruitment for the Rent Ready Norfolk program and website.

• Establishing relationships with landlords, property managers and tenant organizations.

• Developing courses and recruiting instructors for the RentingSmart Academy.

• Using the Rent Ready Norfolk system to monitor performance and track progress of both the Rent Ready Norfolk program and RentingSmart Academy.

• Facilitating and strengthening partnerships with community-based organizations, anchor institutions, neighborhood groups and civic leagues.

• Co-facilitating neighborhood collaboration meetings designed to identify and resolve issues by engaging with residents and various city departments.

• Working in coordination with other city services such as, but not limited to, Norfolk Cares, Neighborhood Engagement, Norfolk Police Department, and Neighborhood Quality.

• Drafting presentations, marketing materials, maps, and other supporting documents for meetings with city staff, civic leagues, taskforces, RentingSmart Academy workshops and other groups as required.

• Supervising interns and federal work study students associated with the Rent Ready Norfolk Program.

• Serving as the city’s Landlord and Tenant Relations Officer.

• Spanish speaking candidate preferred.

• All other duties assigned.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a bachelor's degree or equivalent.

Required:

• One year of experience; or an equivalent combination of education and experience.

Preferred:

• Three (3) years of experience in rental housing property management, housing counseling, and/or implementation of housing education programs and services, or a related field. The preferred candidate will have experience in community development, community engagement, and/or community outreach.

• Experience in Fair Housing, Property Management, Housing Counseling, or related housing field.

Additional Information & Requirements

• Valid driver's license required.

• Certified Housing Counselor or Certified Property Manager within 12 months of employment.

Work Schedule: Monday through Friday from 8:30 a.m. to 5:00 p.m. This position will require work on weekends and evenings hours for RentingSmart Academy course facilitation.

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

  If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

  If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

  NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

  02

  If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

  03

  Please select the highest level of education you have completed.

• High School Diploma/GED

• Some College (6 months or more)

• Associate's Degree

• Bachelor's Degree

• Master's Degree or higher

  04

  How many years of experience do you have working in the rental housing environment?

• Less than 1 year

• 1 to 3 years

• 3 to 5 years

• 5 to 10 years

• 10 years or more

  05

  Are you certified in any of the following areas? (select all that apply)

• Fair Housing

• Property Management

• Housing Counseling

• Other (must list on application)

• None of the above

  06

  How have you used the VRLTA to educate tenants or landlords?

  07

  Describe your experience implementing or managing rental housing programs and services.

  08

  What other software, online tools, and/or apps have you used for marketing, communication, and outreach?

  09

  Do you have a valid driver's license?

• Yes

• No

  10

  Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes

• No

  11

  Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

  12

  Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

  13

  Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

  Required Question

Agency

City of Norfolk

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