Battleship Visitor Operations Manager (Visitor Services Specialist)

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Battleship Visitor Operations Manager (Visitor Services Specialist)

Salary

$42,629.00 - $69,485.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

12450

Department

Maritime Center

Opening Date

09/04/2024

Closing Date

9/30/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

The City of Norfolk, Maritime Center – Nauticus is seeking to hire a Battleship Visitor Services Operations Manager. This position is responsible for managing the operational and educational tours of the Battleship while supervising staff to deliver a memorable experience for small groups, large groups, daily visitors, and VIP.

Nauticus is a maritime discovery center located along the waterfront in downtown, Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin , sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.

Department Starting Hiring Salary: $42,629

Essential Functions

Essential functions include but are not limited to:

• Manages the Operations and Educational Tours of the battleship to include staff supervision, scheduling; develops guest service and emergency plans.

• Manages the MSCII Battleship Crew. Develops and offers guest guided tours and information, schedules, assigns and evaluates volunteers.

• Plans and coordinates special events by gathering data and answering questions regarding upcoming events, scheduling staff and outside lecturers, and making arrangements for decorators, equipment and entertainment.

• Provides assistance to patrons by answering telephone inquiries, greeting visitors, giving directions, conducting tours, and resolving problems.

• Manages volunteers and staff by determining staffing needs, developing policies and procedures, assisting with recruiting, training and monitoring staff, maintaining personnel files, and preparing statistical reports.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Two years of experience in business administration or customer service.

Additional Information & Requirements

Work Location: One Waterside Drive , Norfolk, VA 23510

Work Schedule: Tuesday-Saturday, 8:45am - 5:15pm, 40 hours pers week. Occasional evenings and Sundays are required.

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

  If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

  If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

  NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

  02

  Please select the highest level of education you have completed.

• High School Diploma/GED

• Some College

• Technical/Vocational Degree

• Bachelor's Degree

• Master's Degree

• No education listed

  03

  How many years of experience do you possess in visitor services, the hospitality industry, or security work?

• Less than 1 year

• 1-2 years experience

• 2-3 years experience

• More than three (3) years experience

  04

  Do you have experience in providing customer service and issue resolution?

• Yes

• No

  05

  How many years of supervisory experience do you possess?

• I do not have any related experience

• Less than one (1) year of experience

• 1 to 2 years of experience

• 2 to 4 years of experience

• More than four (4) years of experience

  06

  Please describe your supervisory experience and be sure to include the number of years and employees supervised.

  07

  What about Nauticus interests you?

  08

  Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

  09

  Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

  10

  If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

  Required Question

Agency

City of Norfolk

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