Overview

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services through more than 70 full-service branches throughout California and in Denver, Colorado, and Durham, North Carolina, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

JOB SUMMARY:

The AVP, HOA Account Servicing Supervisor oversees a team of account servicing within the HOA business unit. The HOA Supervisor is the subject matter expert for HOA process, compliance and procedures while ensuring team provide excellent client services

Responsibilities

• Responsible for daily managing of staff, reviewing reporting and ensuring all functions are processed timely.

• Assist with processes, solves and answers complex transactions, problems or inquiries, apply superior decision-making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.

• Assumes responsibility for special projects; gathers data and prepares reports for Senior Management, audits and other personnel.

• Ensures all related paper and electronic file systems are maintained so that necessary documents can be found easily, and documentation is consistent and complete.

• Directly supervise front-line staff, which includes but is not limited to approving schedules, time off requests, and complete performance reviews.

• Provide coaching and development plans to front-line staff, assumes responsibility for various department functions in the absence of staff members or in overload situations.

• Ensure all assigned Compliance Training is completed in the time required. Provides excellent personal customer service to all internal and external clients, participates in monthly certification, manage cash flow and shipment, perform other duties as defined by management.

• Play a key role in verifying Customer Information Profile (CIP)/Customer Due Diligence (CDD).

• Assist with complex documentation review.

• Review all documentation for accuracy and quality.

• Open Checking accounts, Money Market Accounts, and Certificate of Deposits.

• Communicate regularly with HOA Account Servicing Specialists and Analysts to ensure consistency/quality of processes.

• Collaborate with business partners including Relationship Managers and Regional Account Executives to resolve issues.

• Perform other duties as assigned

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner.

Qualifications

• Knowledge of banking compliance regulations, operational policies and procedures, and the Bank’s products and services.

• Organizational and time management skills, delegation, exceptional verbal, written and interpersonal communication skills.

• Ability to deal with complex problems, carry out instructions and instruct others, train personnel speaks clearly to customers, employees, directors and shareholders.

• Follows policies and procedures; completes administrative tasks correctly and on time; contributes to the overall profitability of the Bank through cost controls and expense monitoring.

• Applies good judgment in decision making and sees beyond immediate assignments and acts on opportunities and problem areas.

• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA)

• Required: 3-5 years of related experience in a leadership role

• Required: 3-5 years of technical role

• Preferred: Bachelors degree

SALARY RANGE: $50,000.00 - 90,000.00 USD; Exact compensation may vary based on skills, experience, and location.

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Job Locations US-CA-Brea | US-GA-Norcross

ID 2024-3758

Category HOA Services (NASHOA)

Type Regular Full-Time

Equal Opportunity Employer

PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.