Job Information
DT Professional Services Help Desk Support Specialist in Norco, California
Job Summary:
DT Professional Services is seeking a Help Desk Support Specialist to join our team in Norco, CA! The candidate will initially work under close personal supervision to training on operations of Government-Industry Data Exchange Program (GIDEP). The candidate will be provided detailed written or oral guidance to GIDEP customer base.
Job Responsibilities:
Answer help desk phones for assigned account(s) and respond to inquiries to ensure customer needs are met
Identify customer needs and resolve issues based on applicable policies and procedures
Assist in resolving technical problems on an account by providing guidance regarding hardware and software problems. Resolve and/or refer highly complex technical problems as appropriate
Respond to inquiries submitted via email
Maintain and update records and the GIDEP tracking database
Process membership applications
Access Government sites to vet membership applicants
Additionally, the candidate must have the following skillsets:
Ability to research and process information, assemble data through interrogation/navigation of internet based information systems using various search engines
Ability to communicate orally and in writing and work with others as a team member
Ability to maintain a positive and enthusiastic attitude in an environment that requires teamwork, efficiency, cross-training
Ability to learn quickly, multi-task and work at a fast pace
Basic Qualifications:
Must have 2+ years’ experience in Microsoft Suite of applications - including Excel and Word
High School Diploma or GED
Must possess an active DoD issued Secret Clearance OR the ability to reactivate a DoD Clearance held within the last 24 months OR a current Interim Clearance
Preferred Qualifications:
Knowledge of Diminishing Manufacturing Sources & Material Shortages (DMSMS), Engineering, metrology, product information, and reliability & maintainability (R&M) information
The compensation range for this position: $18.09 - $20.00 an hour.
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