Lead PBX Operator/Reservationist

Ready to take charge and make a difference? We’re looking for a skilled Lead PBX Operator/Reservationist to spearhead our communications and reservations team. In this pivotal role, you'll not only manage our phone systems and oversee reservations but also lead and inspire a team to deliver top-notch service. If you excel in leadership, have a talent for organization, and are passionate about creating exceptional guest experiences, step up and help us set the standard for excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Answer the telephone professionally and cheerfully, including transferring and routing misdirected calls and taking messages.

• Requires the ability to guide guests toward completion of a reservation by providing relevant information and answering questions.

• Handling all incoming calls for the hotel including in house calls and guest requests.

• Complete a room reservations for any given time period knowing what type of accommodations, rates and special services are available. In addition, the ability to properly code all said reservations as to the rate type, source, travel agent, market, etc.

• Managing guests and inter-departmental communication via email on a daily basis. Email communication includes the processing of online reservations, gift certificates, and general guest inquiries.

• Reasons what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Front Desk Manager well informed.

• Recognize and create guest profiles to help maximize accuracy and guest recognition. Quick to collect, pick up and trace helpful information on the guest(s) to utilize during their stay and create WOW factor.

• Utilize the computer system in retrieving, updating and inputting room reservations.

  SUPERVISORY RESPONSIBILITIES:

  Directly supervises PBX/Reservationists. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training associates, planning, assigning, and directing work, addressing complaints and resolving problems

  EDUCATION and/or EXPERIENCE:

  High School diploma or GED required. Knowledge of PBX system and guest relations preferred.

  SPECIAL QUALIFICATIONS:

  Must possess excellent communication skills. Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, with extreme attention to detail.

  PHYSICAL DEMANDS:

  The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the Associate is regularly required to talk or hear. The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  WORK ENVIRONMENT:

  The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  The noise level in the work environment is usually moderate.

  BENEFITS:

• Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)

• Generous 401K plan - 100% Vested from the beginning!

• Medical, Dental, Vision and Life Insurance available for Full-Time Employees

• Paid Time Off, Sick Time and Holiday Pay

• Tuition Reimbursement for eligible employees

• Discounts available for Hotel, Restaurants, Spa Services, and more!