Are you E.P.I.C?!

At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitment—and we want YOU to join our dynamic team! We’re hiring Client Services Representatives for three unique departments:

• Facilities – If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you.

• Retail – If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you’ll thrive here.

• CPAP Services – If you’re passionate about helping clients achieve their best sleep, we need you!

  Each position plays a vital role in delivering top-notch care and customer service!

  What You’ll Do

• Provide Excellent Service : Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies.

• Educate Clients : Guide individuals on product usage, insurance coverage, and best practices—whether in facilities, a retail storefront, or for CPAP needs.

• Coordinate and Collaborate : Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service.

• Manage Documentation : Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records.

• Ensure Compliance : Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department.

  What You Bring

• Communication & Empathy : Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively.

• Team-Oriented Mindset : Willingness to collaborate across departments and support shared goals.

• Adaptability & Drive : Eagerness to learn, grow, and navigate diverse tasks—from assisting walk-in customers to verifying insurance details.

• Attention to Detail : Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments.

• Minimum Education : High School Diploma or GED required. (Associate or Bachelor’s degree preferred)

  Benefits

• Health, Dental, Vision Insurance

• Short and Long-Term disability options

• 401K with company contributions

• PTO, Vacation and Paid Holidays

  C ompensation

• $18.00 - $24.00 per hour, depending on experience

  Location

• Wheatfield, NY (Retail, Facilities, and CPAP)