Job Information
Sonics & Materials Inc Customer Service Representative in Newtown, Connecticut
- Prior experience in customer service, technical support, or a similar role (typically 1-3 years).
- Familiarity with troubleshooting technical products or systems.
- Experience with customer relationship management (CRM) tools is a plus.
- Understanding of technical concepts and the ability to explain them to non-technical users.
- Proficiency with relevant tools, software, or hardware related to the company's products/services.
- Ability to troubleshoot and resolve basic to intermediate technical issues.
- Excellent verbal and written communication skills.
- Ability to listen actively and convey information clearly and concisely.
- Analytical thinking to diagnose and resolve issues efficiently.
- Resourcefulness in identifying solutions, including escalating issues when necessary.
- Empathy and patience in dealing with frustrated or inexperienced customers.
- Strong interpersonal skills and a customer-focused attitude.
- Multitasking and Time Management
- Ability to handle multiple inquiries simultaneously.
- Strong organizational skills to prioritize tasks effectively